Senior Executive, Allied Health Admin - Up To $4,500!

Responsibilities

• Oversee daily operations of allied health service counters, ensuring efficient front-line service delivery and positive patient experience.
• Partner with clinical and allied health stakeholders to resolve operational, system, and workflow issues.
• Ensure compliance with established policies, SOPs, work instructions, and support periodic reviews and updates.
• Analyse patient feedback and PROMs data to identify trends, close service gaps, and recognise service excellence.
• Coordinate and administer Patient-Reported Outcome Measures (PROMs), including patient education and post-procedure follow-ups.
• Review, optimise, and implement workflows for new and existing services to meet evolving operational and clinical needs.
• Monitor service utilisation and support initiatives to improve resource optimisation.
• Manage operational risk assessments, audits, and business continuity measures at service counters.
• Support recruitment, onboarding, training, engagement, and retention of service associates.
• Facilitate effective two-way communication between management and front-line teams, including issue escalation and solution recommendations.
• Manage and maintain clinical and operational data, preparing reports and insights for internal stakeholders.
• Support value-based care, appropriate care, and organisational improvement initiatives.

Requirements

• Degree in any discipline; a healthcare-related or business management qualification is an added advantage.
• Experience in managing service operations, patient engagement, or clinical outcomes data is an added advantage.
• Proficiency in Microsoft Office applications; experience with EPIC and NBS systems is an added advantage.
• Strong organisational skills with high attention to detail.
• Excellent verbal and written communication skills.
• Strong problem-solving, analytical, and critical thinking abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Demonstrated empathy, professionalism, and interpersonal skills when handling patients and sensitive situations.
• We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
• Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/
• EA Personnel Name: Marcus koo JunJie
• EA Personnel Registration Number: R26160924
• EA License No.: 07C5771

Additional Information

[Job Order ID:1598052]

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