Finance Service Desk Analyst (Location Flexible)

About the role

RSM is looking for a Finance Service Desk Analyst to join our Finance Technology team. This is an exciting opportunity for a recent graduate or early-to mid-career professional (0-3+ years of experience) with an interest in finance, accounting, and technology. In this role, you'll serve as the first point of contact for users across the firm, helping them navigate and troubleshoot finance applications and data. You'll gain valuable exposure to enterprise financial systems while building foundational skills in problem-solving, communication, and client service. If you are someone who enjoys helping others, is curious about how finance systems work, and wants to build a career at the intersection of finance and technology, we encourage you to apply.

Responsibilities

• Provide first-level support for finance applications and finance-related data inquiries
• Respond to user questions via phone, email, and ticketing systems in a timely and professional manner
• Troubleshoot issues, document resolutions, and ensure accurate tracking in incident management systems
• Escalate complex issues to the appropriate teams while maintaining ownership of the user experience
• Support initiatives to improve data accuracy and data quality
• Actively contribute to and utilize the knowledge base to enhance team efficiency and user self-service
• Collaborate with Finance, IT, and cross-functional teams in a team-oriented environment
• Why Join This Team
• Build a strong foundation in finance systems and technology early in your career
• Gain hands-on experience with tools like Workday and other enterprise finance applications
• Be part of a supportive, high-performing team that values learning and development
• Access RSM's robust learning programs and career growth opportunities
• Make an impact by helping colleagues across the firm do their best work
• What You Bring
• Interest in accounting, finance, or business systems, with a basic understanding of financial concepts
• Strong customer service mindset and a genuine desire to help others
• Effective communication skills, both written and verbal
• Ability to organize, prioritize, and manage multiple tasks
• Problem-solving skills and a proactive approach to learning
• Positive, team-oriented attitude with strong interpersonal skills
• Comfort with Microsoft Office and general technology tools

Requirements

• Associate's or Bachelor's degree in Accounting, Finance, Information Systems, Business, or a related field
• 0-3 years of experience in a help desk, customer support, or similar environment (internships included)
• Experience with Workday or other finance systems is a plus such as Oracle are preferred
• Additional Information
• This role may support peak business periods across different time zones
• Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation

Additional Information

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. Finance Service Desk Analyst

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