Manager - Low Income & Advocacy
External
Iberdrola · New York, Binghamton$116K–$145K/yrFull-timeOn-site3w ago
ComplianceLeadershipSAFeSAP
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Responsibilities
- Responsible for management & spending for Low Income Programs.
- Ensure customer. enrollments, monitor spending and create variance reports.
- Close any gaps in spending.
- Prepare monthly/quarterly reporting for PSC.
- Work with Department of Health and Human Services ensuring public assistance payments of approximately $50m for low-income customers.
- Manage the flow of communication related to all assistance programs, including program outreach and communication with customers and human service agencies.
- Ensures compliance with laws and regulations.
- Handles policies and procedures for Heating funds; coordinates with Heart Share.
- Daily management of staff; coaching for performance and growing talent within the organization. Update outreach/training/internal communications.
- Provide advocacy and outreach. within community. Attend EAP working group meetings and coordinate new state programs.
- Required Qualifications
- Bachelor's Degree in related discipline or 8-10 years' experience in related field
- Familiarity with NY state rules & regulations related to Customer Service.
- Credit & collection experience.
- SAP CCS experience.
- A minimum of 5 years supervisory experience preferred or demonstrated managerial and leadership skills.
- Creative problem-solving skills.
- Strong interpersonal, communication, organization and follow-through skills.
- Prior experience with project management preferred.
- Ability to multitask and set priorities.
- Acts as mediator/negotiator with all perspective business partners.
- Customer focused. Ability to administer to budgets, contracts, staffing needs, performance. management goals and objectives.
- Demonstrated ability to coordinate with utility professionals across the company.
- Ability to develop and manage a safe work environment.
- Travel will be required across NYSEG and RG&E territories.
- #LI-OFFICE
- #LI-JO1
- Company:
- NY STATE ELECTRIC & GAS CORP
- Mobility Information
- Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
- If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com .
- Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work
Benefits
Competitive benefits and growth opportunitiesGenerous performance‑based bonuses12% 401(k) matchComprehensive health, dental, and vision insuranceTuition reimbursementProfessional development and clear career advancement pathwaysFor more information please visit: Benefits - AvangridJob Summary:Responsible for storm support for entire service area. Manages required Life Support process during outages. Issues daily and major storm reports as requested by PSC.Health insuranceDental insuranceVision insurance401(k)Performance bonus
Additional Information
Manager - Low Income & Advocacy Location: Kirkwood, NY or Rochester, NY Reports to: Sr Director - Customer Service Work Type: Office The salary range for this position is based on experience level ranging from $116,000 to $145,000 plus up to 16% bonus
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