Pharmacy Compounder (Operations/Dispensing Assistant)

About the role

This is a full-time, on-site role for a Pharmacy Compounder, based in London. You will support the end-to-end preparation of personalised medicines within a UK distance-selling pharmacy that compounds unlicensed topical treatments. This includes dispensing support, non-sterile compounding of creams, packing, stock control, and dispatch. This is a hands-on role across both the cleanroom (production) and dispensary/warehouse operations, ensuring medicines are prepared accurately, safely, and in full compliance with GPhC and MHRA requirements. You will play a key role in maintaining quality standards, batch traceability, and inspection readiness at all times. Key responsibilities Compounding & Production - Prepare and compound non-sterile topical medicines (e.g. creams, gels) in line with approved formulations and SOPs - Operate compounding equipment according to defined parameters - Weigh and handle raw materials accurately using calibrated balances - Follow defined manufacturing processes, including phase-based mixing and API incorporation - Complete batch records, including recording actual weights and process steps - Ensure homogeneity and quality of finished products prior to release Dispensing & Prescription Preparation - Assist with prescription picking and preparation under pharmacist supervision - Ensure correct product selection, labelling, and assembly of prescriptions - Maintain accuracy across batch numbers, expiry dates, and patient-specific details - Support final checks and handover to pharmacists for clinical verification Packing & Dispatch - Pick, pack, and prepare patient orders in line with dispatch schedules - Ensure packaging is accurate, secure, and compliant with requirements - Support same-day dispatch targets and courier handovers - Manage returns and ensure appropriate documentation and handling Goods-In & Stock Management - Receive and check deliveries (identity, quantity, batch, expiry/re-test date, condition) - Store raw materials and packaging correctly, including segregation and quarantine where required - Maintain stock accuracy, rotation (FEFO), and replenishment - Support stock counts and inventory control processes Quality & Compliance - Complete all documentation accurately (batch records, logs, cleaning records, stock records) - Follow SOPs, GMP/GDP principles, and internal quality standards at all times - Maintain cleanroom standards, including cleaning and environmental controls - Identify and escalate deviations, errors, or quality concerns immediately - Support inspection readiness and audit requirements Team & Operations - Work closely with Pharmacists, Production, and Operations teams - Support a high-performance, quality-focused culture - Contribute to continuous improvement in processes and workflows Essential - Fluent English (spoken and written) - High attention to detail and accuracy (weights, batch numbers, labelling) - Experience in pharmacy, healthcare, manufacturing, laboratory or warehouse operations - Ability to follow structured SOPs and processes precisely - Basic IT skills (email, spreadsheets, internal systems) - Strong organisation, reliability, and timekeeping - Comfortable working across both cleanroom and warehouse environments Desirable - Previous experience in pharmacy compounding or production (non-sterile) - Previous experience working in laboratories incorporating GLP into daily work - Experience working in GMP, GDP, or regulated environments - Familiarity with batch documentation and traceability requirements - Interest in dermatology, personalised medicine, or pharmaceutical manufacturing Attractive salary offering early-stage opportunities at our new compounding facility Participation in the company pension plan Exclusive staff discounts on premium in-house products Daily access to snacks and refreshments Regular team and company social events Full training provided for dispensing support responsibilities Opportunities for advancement into production and compounding positions over time

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