School Discipline Support Officer

Responsibilities

• Managing Discipline-Related Processes
• Assist in the implementation of school discipline and student management systems.
• Manage daily student discipline matters, including handling referrals, tracking follow-ups, and executing interventions.
• Provide direct supervision, mentoring, and restorative conversations for students requiring behavioural support or closer monitoring.
• Intervention & De-escalation Support
• Manage the school's designated "Pull-Out / Chill-Out" location for students undergoing temporary removal from class or in-house suspension.
• Support students in de-escalating and regaining emotional regulation before they reintegrate into their lessons.
• Respond promptly to calls for assistance from teachers regarding escalated student behaviours, which may include safely escorting students to intervention spaces.
• Mentoring & Student Development
• Conduct individual or small-group coaching, mentoring, and check-in sessions to build positive developmental relationships with at-risk and vulnerable youth.
• Guide students in developing critical social-emotional competencies, conflict resolution skills, and self-management.
• Fact-Finding & Investigation Support
• Assist the Case Management Team (CMT) in conducting objective investigations into student incidents, including bullying and disciplinary infractions.
• Gather written statements and accounts from involved students, collate evidence, and reconstruct timelines for case reviews.
• Database Management & Reporting
• Collaborate with the Year Head team to maintain, file, and update discipline records in the school's designated electronic databases.
• Document student interventions, incidents, and investigation records accurately and in a timely manner.
• Prepare clear case summaries, behavioural trend reports, and intervention outcomes for school management.
• Stakeholder & Team Collaboration
• Work closely as part of an ecosystem alongside the Case Management Team (CMT), School Counsellors (SC), Special Educational Needs Officers (SENO), and school leaders.
• Provide operational feedback, observations, and case updates during intervention reviews and case discussions.
• Support general student management supervision duties and school events/programmes related to student development.
• Job Requirements
• Minimum Qualifications & Experience
• Experience: Minimally possess 1 year of relevant working experience in youth work, social work, counselling, educational/behavioural support, student management, social services, or mentoring.
• Preferred Background: Prior experience working within a school setting, youth mentoring, behavioural intervention, or investigation-related work is heavily advantageous. Experience supporting adolescents with complex emotional, attendance, or disciplinary needs is preferred.
• Key Competencies & Skills
• Physical & Mental Agility: Must be physically and mentally fit, with the ability to react quickly and appropriately during active discipline enforcement scenarios.
• Interpersonal Skills: Ability to engage stakeholders effectively using active listening, clear communication, and basic counselling techniques when managing highly sensitive situations.
• Investigation Skills: Capacity to support fact-finding and investigation procedures professionally, neutrally, and objectively.
• IT Literacy: Proficient in using Microsoft Office applications (specifically MS Word) and comfortable adapting to internal school databases

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