Customer Engagement Executive

About the role

What will you be doing? Customer Engagement Executive Hybrid - 3 days a week in Dorking office £30,000 - £35,000 per annum What will you bring? We're looking for an early-career marketing professional to join our Growth Marketing team at Unum UK. This role is ideal for a recent graduate (ideally with a relevant placement) or someone with around 1-2 years' experience in a marketing role. We welcome candidates from a range of backgrounds, particularly those with hands-on experience in email marketing, campaign delivery, or marketing automation. As a Customer Engagement Executive, you'll support the delivery of targeted B2B campaigns, helping us reach brokers and customers with personalised, digital-first content that drives engagement and key commercial outcomes. This is a great opportunity to build your skills in campaign execution and data-driven engagement, while playing a central role in marketing initiatives that directly fuel business growth.

Responsibilities

• Support the creation and optimisation of automated nurture journeys and contact strategies to engage brokers and customers
• Assist in delivering personalised digital campaigns across email, social, and other channels in line with account based marketing (ABM) strategies
• Monitor campaign performance, analyse results, and suggest improvements to increase engagement and conversion
• Contribute ideas for testing new approaches, tools, and ways of working to improve campaign effectiveness
• Work with the Digital Marketing team to keep content up to date and enhance the user experience
• Key Skills & Experience:
• A degree in Marketing, Business, or a related field, ideally including a placement year or 1-2 years' experience in a digital marketing, CRM, or campaign role
• Basic understanding of segmentation, personalisation, and customer journeys (academic or practical experience considered)
• Strong communication skills, with good attention to detail and organisation
• Exposure to marketing tools such as CRM or automation platforms (e.g. Salesforce, HubSpot, Marketo) and analytics tools like GA4
• A proactive mindset with a willingness to learn, test ideas, and develop new skills
• Comfortable working collaboratively with different teams and stakeholders
• The successful Customer Engagement Executive can expect:
• Generous Bonus
• Healthcare Cash plan Level 1 Funded
• DC pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with on site charging facilities.
• Free Shuttle Bus from Dorking Train Station
• #LI-AM1 #LI-Hybrid
• Why join us?
• At Unum, we've created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
• As a part of our commitment to creating an inclusive workplace , we actively encourage applications from those with disabilities and those with long-term health conditions.
• If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.
• If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk .
• We are proud to be a Disability Confident Employer.
• Company:
• Unum UK

Benefits

Additional Information

Job Posting End Date: July 13 Who are we? We're a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we're on a collective mission to help the working world thrive.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Unum? Share your experience