Site Administrator

Requirements

• A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations; 2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations; 3. Education and/or experience which is equivalent to "1" or "2" above.
• Preferred Skills:
• At least four years of experience in an ITT field capacity. 2. Strong communication skills. 3. Excellent communication, organizational and customer service skills. 4. Strong knowledge and understanding of Windows desktop OS, Outlook and Parks Programs. 5. Wiring knowledge (running and making CATS/6 patch cables) and a basic understanding of Ethernet hubs and switches. 6. Working knowledge of IP routing, DNS, DHCP, LDAP, and Active Directory. 7. Ability to effectively prioritize and execute tasks in a high-pressure environment. 8. Familiarity with the Parks network and applications. 9. Ability to work evenings and weekends when necessary. 10. A driver license valid in New York State.

Additional Information

*ONLY OPEN TO CURRENT FULL-TIME ANNUALLY PAID PARKS EMPLOYEES* Major Responsibilities - Under supervision, with latitude for independent initiative and judgment, responsible for the general management of the Parks Information Technology and Telecommunications (ITT) worksite. - Troubleshoot, diagnose and resolve computer operations. - Provide workstation support to desktop users. - Perform network administration and account management. - Perform basic levels of service maintenance. - Conduct hardware and software installations. - Respond to escalated requests for assistance in a timely manner. - Perform follow-up on existing and closed work orders. When necessary, serve as a point of escalation to address customer concerns and prioritize workflow. Work Location: Arsenal, Manhattan How to Apply: Go to cityjobs.nyc.gov and search for Job ID# 782650. All applicants must apply via cityjobs.nyc.gov. The City is no longer using ESS to accept applications. *Current Employees please include your ERN on your cover letter and resume. NOTE: All resumes must be received no later than the last day of the posting period. Reference will be required upon request. MOVEMENT IN THE FACE OF CIVIL SERVICE LISTS IS PROHIBITED UNDER CIVIL SERVICE LAW. nyc.gov/parks For information about applying for Civil Service Exams go to: Civil Service Exams - Department of Citywide Administrative Services (nyc.gov)

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