Maintenance and Customer Support Engineer

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For decades, DTN has been the silent force behind some of the world's most critical industries-helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights-enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don't follow trends-we set the standard for precision, trust, and operational impact. DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we're accelerating growth and expanding our global footprint. Our purpose-built solutions-powered by AI and honed by decades of vertical expertise-are helping some of the world's most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world. J ob Description: The Maintenance & Customer Support Engineer ensures the smooth operation, reliability, and performance of equipment, systems, and software while delivering exceptional technical support to customers. This dual role combines hands-on maintenance expertise with strong communication skills to resolve issues efficiently and maintain high customer satisfaction. Please note: We'd love to consider everyone, but this role is limited to candidates with Australian permanent residency status or Australian citizenship due to compliance and work authorization requirements. What you will be responsible for: Ensures success in the installation and/or resolution of technical matters, system software and/or hardware failures, product performance issues and user quality improvements. Performs field based preventative maintenance services using standard procedures and practices. Diagnose, troubleshoot, and resolve technical issues reported by customers via phone, email, or onsite visits. Maintain accurate service records, maintenance logs, and customer interaction reports. Collaborate with engineering, product, and operations teams to escalate and resolve complex issues. Provide training and guidance to customers on proper usage, care, and troubleshooting of products. Monitor system performance and recommend upgrades or improvements. Ensure compliance with safety standards, operational procedures, and quality guidelines. Provides positive customer experience. Collaborating across interdisciplinary teams What you will bring to the role: Bachelor's degree in Electronics Engineering, Instrumentation and Control, or related technical field. Excellent problem-solving and analytical skills. Clear and empathetic communication abilities for customer interaction. Ability to work independently and manage multiple priorities. Familiarity with maintenance management systems and customer support tools. Willingness to travel, including regional and remote locations throughout Australia. English fluent. Previous experience in roles involving IT smart devices is a plus. Familiarity with weather stations, data loggers, or instrumentation and control is a plus. Experience in the aviation industry is plus. This role requires availability for both national and international travel, typically around 30%, with peaks of up to 60% depending on service demand, project execution, and client needs. Travel is driven by client and operational needs and is planned in advance whenever possible. Efforts are made to balance travel intensity and ensure adequate rest periods. Ideal Candidate: A proactive, detail-oriented professional who thrives in both technical and customer-facing environments, with a passion for solving problems and building lasting client relationships. What you can expect from DTN: Competitive Salary Superannuation Contributions Unlimited access to 13k+ courses via learning platform to support employee career advancement Employee Assistance Program (EAP)

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