Technical Consultant & Premium Support Engineer (Linux for SAP)

About the role

SUSE is a global leader of enterprise open source software. By transforming community innovations into secure, sovereign and AI-ready solutions, SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. Through industry-leading Linux, Kubernetes, Edge and AI infrastructure solutions, SUSE delivers the flexibility to innovate everywhere-from the data center to multi-cloud and out to the edge. Only SUSE also manages many Linux and Kubernetes distributions. At SUSE, Choice Happens because we prioritize community, interoperability and relentless innovation. Discover how we power mission-critical resilience at www.suse.com . Technical Consultant & Premium Support Engineer (Linux for SAP) Job Description We are seeking a highly skilled individual for a unique hybrid role that bridges strategic consulting with dedicated premium customer support in South Korea. As a Technical Consultant & Premium Support Engineer, you will serve as a subject matter expert and trusted advisor to our enterprise customers, specifically leading the high-profile strategic migration from VMware vSphere to SUSE KVM virtualization to run mission-critical production SAP HANA and application workloads. You will not only design, deploy, and validate advanced Linux and open-source virtualization solutions but also provide expert, day-to-day high-touch support within customized customer environments. This is an individual contributor role that requires a balance of deep technical capability, exceptional interpersonal skills, and the ability to seamlessly handle both proactive architectural project delivery and reactive, critical issue resolution.

Responsibilities

• Consulting & Solution Design
• Act as an on-site expert in identifying customer requirements, designing solution architecture, defining configuration, and deploying SUSE KVM and Linux solutions.
• Lead the Technical Design Document (TDD) revisions and define step-by-step methodologies to validate hypervisor codebase against strict SAP validation criteria.
• Drive hardware and hypervisor validation plans for next-generation server architectures. For example, Intel Granite Rapids (GNR) 2-Socket and 4-Socket servers for production SAP HANA and application workloads.
• Architect and implement advanced virtualization enablement including VM Live Migration, KVM Libvirt management layer configurations, and high-speed Fibre Channel (FC) SAN block storage mapping.
• Design and execute migration Proof-of-Concepts (PoCs) to transition Red Hat Enterprise Linux (RHEL) for SAP virtual machines from VMware vSphere to SLES for SAP Applications on SUSE KVM.
• Create Consulting work packages, Statements-Of-Work (SOW), and assist with technical documentation to support infrastructure build-out.
• Provide advice and enablement to consulting partners and collaborate with approved technical partners on co-delivered enterprise solutions.
• Premium Support & Customer Advocacy
• Provide full-time, day-to-day local support and serve as the dedicated technical contact and escalation point for the customer's customized environment.
• Become an expert in your customers' business processes and configuration standards to diagnose and resolve environment-specific issues quickly under active database load.
• Validate and troubleshoot critical Libvirt failover scenarios and KVM Host High Availability (HA) clusters using heartbeat-based cluster membership (Corosync/Pacemaker).
• Implement and maintain robust STONITH (fencing) mechanisms utilizing physical power-off (IPMI/iLO/iDRAC) or STONITH Block Devices (SBD) paired with hardware watchdogs to prevent split-brain scenarios and dual-writer risks.
• Advise customers regarding the proactive maintenance, health checks, lifecycle patching, and deployment of SUSE software.
• Serve as a customer advocate by facilitating a fast-track escalation path to ensure continuous operational runtime.
• Pro-actively share knowledge by writing technical runbooks, operational guides, and distributing helpful technical information (patches, security news) to customers.
• Qualifications & Skills
• Technical Expertise
• Proven technical skills in designing and delivering enterprise-level solutions in Enterprise Linux and native Linux kernel-level virtualization.
• Deep product expertise in SUSE KVM hypervisor (QEMU, libvirt), SLES, SLES for SAP Applications, and SLES High Availability Extension (SLE-HAE).
• Familiarity with OpenStack APIs, cloud orchestrators , and software-defined networking.
• Hands-on experience with migration tooling such as virt-v2v, qemu-img convert, SAP HANA System Replication (HSR), or third-party automated replication tools.
• Familiarity with SUSE Multi-Linux Manager (formerly SUSE Manager) for lifecycle management, Trento for SAP configuration compliance auditing, and SES/Ceph or K8S/CaaS is highly preferred.
• Strong understanding of physical server hardware tuning, including NUMA node placement boundaries, CPU pinning, and 1GB Huge Pages c

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