Business Operations Lead

About the role

We're looking for a Business Operations Lead to partner with the CEO and drive operational excellence as Bespoke Labs scales. This is a high-ownership, high-visibility role for someone who thrives at the intersection of strategy, execution, and people operations. You'll work on our highest-priority challenges: managing key customer relationships, driving hiring and org design, coordinating major deliverables, and ensuring nothing falls through the cracks. If you see what needs to happen and make it happen-without being told twice-this role is for you.

Responsibilities

• CEO Partnership & Strategy
• Partner directly with the CEO on strategic initiatives, and key business decisions
• Prepare briefings, decision memos, and operating reviews to keep leadership aligned
• Own the company's operating rhythm: weekly standups, OKR tracking, cross-functional syncs
• Customer & Partner Operations
• Manage relationships with frontier AI labs and enterprise customers; coordinate delivery of major contracts
• Serve as point of contact for escalations and ensure delivery timelines are met
• Support commercial negotiations, SOW reviews, and procurement processes
• Hiring & People Operations
• Lead hiring across functions: sourcing, coordinating interviews, closing candidates
• Manage contractor operations (onboarding, compliance, utilization tracking via internal tools)
• Drive organizational design conversations as we scale from 20 to 40+ people
• Process & Systems
• Build and improve internal processes, playbooks, and operating systems as the company grows
• Drive execution of company OKRs and unblock teams by resolving cross-functional dependencies
• Identify operational bottlenecks and implement durable fixes-not one-time patches

Requirements

• Required
• 4+ years in a high-performing environment: top consulting, investment banking, high-growth startup, or similar
• Ex-founder or ex-CEO.
• Proven track record driving complex cross-functional initiatives to completion
• Exceptional communication skills and ability to influence without authority
• Strong business acumen, analytical skills, and comfort with financial models and data
• High agency and judgment-you see what needs to happen and make it happen
• Experience hiring, coordinating teams, or managing people and contractor operations
• Previous Chief of Staff or Business Operations role at a high-growth startup
• Experience at an AI/ML company or deep tech environment
• Management consulting background (MBB or equivalent)
• Technical background or genuine curiosity about AI/ML concepts
• MBA from a top-tier program
• Why Bespoke Labs
• Logistics
• Location: Mountain View, CA (in-office, 5 days/week)
• Compensation: Competitive salary + equity

Benefits

Additional Information

About Bespoke Labs Bespoke Labs is an applied AI research lab pioneering data and RL environment curation for training and evaluating AI agents. We curated Open Thoughts-one of the best open reasoning datasets used by multiple frontier labs-trained SOTA specialized models such as Bespoke-MiniChart-7B and Bespoke-MiniCheck, and built multi-turn tool-calling environments for reinforcement learning. We work directly with frontier AI labs and leading enterprises. We're scaling from ~20 to 40+ people across the US and India.

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