Asset Recovery & Liquidation Supervisor

Benefits

Additional Information

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Asset Recovery & Liquidation Supervisor ACCOUNTABILITY STATEMENT The Asset Recovery & Liquidation Supervisor is responsible for monitoring the quality, flow and post-charge of recovery, accountable for the effective oversight, execution, and continuous improvement of all repossession, asset recovery, liquidation, and vendor management activities. This role leads and directs a team responsible for minimizing portfolio losses, maximizing recovery values, and ensuring all activities are conducted in full compliance with regulatory requirements, internal policies, and ethical standards. The Supervisor is responsible for establishing performance expectations, monitoring operational results, and implementing strategies that enhance efficiency, reduce cycle times, and optimize net recovery outcomes. This position maintains direct accountability for managing third-party vendor relationships, including repossession agencies, auction partners, remarketing vendors, and other service providers. The Supervisor ensures vendors meet contractual obligations, adhere to compliance standards, and deliver cost-effective, high-quality services through ongoing performance monitoring, scorecards, and corrective action as necessary. Additionally, the Asset Recovery & Liquidation Supervisor is responsible for risk mitigation across the repossession lifecycle, ensuring proper controls are in place to protect the organization's assets, reputation, and member/customer relationships. The role collaborates cross-functionally with collections, legal, compliance, and finance teams to align recovery strategies with organizational goals and regulatory expectations. ESSENTIAL FUNCTIONS Lead, coach, and develop the Asset Recovery and Liquidation team to achieve performance goals and maintain high levels of engagement and accountability. Oversee all repossession activities, ensuring timely execution, proper documentation, and adherence to regulatory and company requirements. Direct the end-to-end liquidation process, including asset valuation, remarketing strategies, auction coordination, and resale optimization. Manage third-party vendor relationships (repossession agents, auctions, remarketing partners), including selection, onboarding, performance monitoring, and contract compliance. Establish and track key performance indicators (KPIs) such as recovery rates, cycle times, cost efficiency, and vendor performance metrics. Ensure all repossession and liquidation activities comply with applicable laws, regulations, and internal policies (e.g., UCC, consumer protection requirements) Review and approve repossession and liquidation decisions, ensuring alignment with risk mitigation and loss reduction strategies. Analyze portfolio trends and recovery data to identify opportunities for process improvement and enhanced recovery outcomes. Implement and continuously improve operational processes to increase efficiency, reduce losses, and improve turnaround times. Partner with internal departments (Member Solutions, Legal, Compliance, Finance) to align repossession strategies and resolve escalated issues. Monitor and control expenses related to repossession and liquidation activities, ensuring cost-effective operations. Manage escalations, disputes, and complex cases involving members/customers, vendors, or internal stakeholders. Prepare and present performance reports, insights, and recommendations to senior leadership. Ensure proper training and adherence to procedures related to asset handling, title processing, and post-repossession workflows. Maintain strong internal controls to mitigate operational, financial, and reputational risks. Stay informed on industry trends, regulatory changes, and best practices related to asset recovery and liquidation. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. Performs other duties as assigned. Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job: Focus - Focus your full attention by carefully listening to and observing client or member. Con

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at vystarcu? Share your experience