Air Import Team Leader

About the role

Right Now Group are seeking an experienced Air Import Team Leader to lead and support a small, fast-paced airfreight operations team. This is a hands-on role requiring strong operational knowledge, leadership capability, and a commitment to delivering exceptional service to customers, clients, and agents. You will be responsible for overseeing daily import operations, ensuring compliance with HMRC / Border Force regulations, resolving issues efficiently, and fostering a high-performance, collaborative team environment. Key Responsibilities Air Import Team Leader: Lead, motivate, and support a small airfreight operations team to consistently deliver high-quality work Coach, mentor, and train team members, including updates on regulatory and internal procedures Allocate and oversee daily workloads; ensure operational cover during holidays and sickness Conduct daily and weekly team meetings; escalate issues to management where required Promote a proactive, collaborative, and solutions-focused team culture Manage airfreight import shipments from origin through to final delivery Ensure full compliance with ETSF procedures and HMRC / Border Force regulations Monitor arrivals, trigger points, discrepancies, amendments, and claims Carry out regular warehouse walk-throughs and bond checks; document and resolve any discrepancies Maintain and update customer and supplier records within internal systems Lead and participate in cross-departmental meetings with Transport, Warehouse, and Customer Service teams Deliver high-level customer service through clear, professional communication Handle and resolve queries from customers, suppliers, and overseas agents Ensure efficient and effective communication within the team and with external stakeholders Develop and implement Standard Operating Procedures (SOPs tailored to specific customer requirements) Conduct monthly audits of ETSF paperwork and customs entries Keep the team informed of all HMRC / Border Force regulatory changes Maintain dashboards and internal records with accurate, up-to-date shipment and compliance data Ensure all procedural updates are documented and communicated effectively Shift: 4 on 4 off Hours: 07:00 to 19:00 Salary: £40,000 to £43,000 Skills & Attributes - Air Import Team Leader Excellent written and verbal communication skills Strong organisational and administrative abilities High attention to detail and accuracy Ability to perform under pressure in a high-volume environment Positive, proactive attitude with strong problem-solving skills Confident decision-making based on sound judgment 3-5 years' experience in airfreight import operations Strong understanding of customs processes and entries Knowledge of ETSF and HMRC / Border Force regulations Team leadership or supervisory experience Proficiency in MS Office and internal logistics systems

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Right Now Group? Share your experience