Client Service Expert - CDMX
External
Swarovski · Miguel Hidalgo, MexicoPrepare for this interview
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About the role
The Client Services Specialist is responsible for supporting the management of business operations across channels and supporting the whole organization across teams so that business and customer service objectives can be met within México . - First level support (1-to-1) for all administrative queries for all sales channels (SR, IR MOB/MUB) e.g. queries relating to systems (SRP, EPOS etc.), resetting passwords, missing/damaged parcels and POS, product availability, credit and stock returns, C&C or C&R orders and invoices etc. - Manage orders (input/approve in SAP, backorders, invoicing, credit/debit notes, EDI order processing etc.), for all products including samples and VM materials, in compliance with importation and examination policies and track deliveries for IR MOB and MUB Accounts, as well as additional special processes required by Key Accounts and order support for e.g. Dealer Days (Note: SR covered by Allocators, online covered by EComm team) - Support and coordinate IR MOB/MUB stock recall/returns from securing initial authorisation and receipt of product, through to input and approval in SAP. - Responsible for coordinating and administering all IR MOB/MUB contracts e.g. issuing initial contract and ongoing maintenance including update and re-issue, as well as reporting on compliance & contract breaches. Will further support with required input in to Discount Review and Cash-back-bonus/Rebate processes - Responsible for master data completeness and correctness (POP, Customer, Consumer, Prices) - Support Repair, Warehousing, Custom, Logistics services until handover to SCM - Support in generating reports until handover to Controlling as well as ad-hoc reports necessary About You We are looking for a unique and amazing talent, who brings along the following: - Minimum 2 years of work experience in a fashion customer- and commercial- focused retail environment. - Minimum 1 year of work experience in a similar client service role in a Consumer Goods Business ideally with SAP/Micros, etc. know-how - Advanced verbal communication and presentation skills - Excellent organizational and planning skills - Strong customer service focus and relationship building skills. - Proactive problem solver with ability to manage change effectively. - Ability to manage multiple stakeholders. - English is a must . - Knowledge in Excel and Analytics Tools.
Benefits
Additional Information
At Swarovski, you don't just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you're ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we're ready for you.
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