People Operations Generalist

Responsibilities

• Employee Lifecycle & HR Operations
• Support core HR operations across onboarding, offboarding, employee changes, documentation, and employee records
• Help deliver a smooth onboarding experience for new hires, including pre-start coordination, first-day logistics, documentation, and follow-up
• Coordinate offboarding processes, including system updates, equipment coordination, and employee communications
• Partner closely with HRBP(s) to prepare for terminations including creating confidential exit guides and prepping severance packages
• Conduct exit interviews and document insights
• Maintain accurate employee records in Rippling and other People systems
• Draft and maintain HR documentation, process guides, templates, and employee communications
• Triage and respond to employee questions and route issues appropriately when escalation is needed
• Manage high-volume, process-driven HR work while maintaining accuracy and confidentiality
• Payroll, Benefits & Leave Administration Support
• Partner with the internal payroll team to support employee changes, data accuracy, and payroll-related questions
• Provide administrative support for benefits, 401(k), PTO, leave policies, and related employee questions
• Serve as a point of contact for employees and vendors, including Sparrow for leave administration
• Support benefits documentation, employee communications, and recurring administrative processes
• Own intake for leave and accommodation requests, triaging sensitive situations with discretion and escalating or directing cases to the appropriate resources as needed
• HRIS, Systems & Process Improvement
• Support reporting, audits, employee data updates, and recurring HR processes
• Identify manual processes that can be improved, documented, or automated
• Create and maintain trackers, checklists, templates, and workflows that help the People team operate more efficiently
• Support basic people reporting, including headcount, turnover, onboarding status, offboarding status, and compliance tracking
• Help clean up and improve existing processes where documentation or ownership is unclear
• Leverage AI tools to automate manual processes and build workflows to improve operational efficiency
• Compliance & Immigration Coordination
• Support HR compliance administration across federal, state, and local employment requirements
• Assist with audits, employee documentation, policy acknowledgments, and compliance tracking
• Support I-9 and reverification processes, background check, employment verification, and personnel file processes
• Help ensure employee records and HR processes are consistent, accurate, and well-documented
• Culture & Employee Experience Support
• Support employee engagement, recognition, and culture initiatives
• Provide responsive, helpful support to employees while maintaining appropriate confidentiality
• Drive improvements to the employee experience through better processes, clearer documentation, and consistent follow-through

Requirements

• Experience & Background
• 3 to 5+ years of experience in People Operations, HR, HR coordination, or a related role
• Experience supporting the full employee lifecycle, including onboarding, offboarding, employee changes, records, and employee questions
• Experience with benefits, payroll coordination, leave administration, compliance tracking, or HR documentation
• Experience working in a startup, high-growth, or fast-changing environment preferred
• Experience with Rippling or another HRIS preferred
• Experience supporting immigration processes or working with immigration counsel is a plus
• Experience in a multi-state or global company environment is a plus
• Skills & Approach
• Highly organized and comfortable managing a

Benefits

Additional Information

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs. Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here. The future of healthcare is being built right now. Come deliver this transformation.

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