Concierge Ambassador

Requirements

• Minimum of two years' experience in a hospitality setting
• Ability to provide superb customer service skills while maintaining a professional and friendly demeanor at all times
• Excellent written and verbal communication skills; professional and pleasant tone of service
• Must be an organized, detail-oriented self-starter who can work independently and as part of a team
• Takes initiative and anticipates needs of others
• Tenacious with excellent follow-up
• Thrive in a fast-paced work environment
• Ability to multitask and prioritize workload
• Proven problem-solving and interpersonal skills
• Extremely strong organizational, project, and time management skills
• Ability to quickly analyze a situation, come up with solutions, and implement them
• Confident demeanor
• Strong work ethic
• Proficient in Microsoft Office Suite and tech-savvy with ability to quickly learn and adapt to new technologies, property management systems, and communication platforms
• Must be flexible to work weekends, early mornings, late nights, and holidays to support the property operation and Concierge team needs

Additional Information

The Concierge Ambassador will provide an unparalleled level of service in a professional, friendly, warm, and engaging manner in order to exceed expectations for both residents of Palisades Village and guests visiting our retail center. Concierge Ambassadors are direct liaisons who interact with guests and residents, answering questions, giving directions, and coordinating detailed reservations or recommendations. This position requires an understanding of property retail tenants, residential services, events, and amenities, along with knowledge of local sites, destinations, events, and venues. The Concierge will perform all responsibilities with professional enthusiasm and the highest regard for the true meaning of hospitality. Must be flexible to work weekends, early mornings, late nights, and holidays to support the property operation and needs of the Concierge team. Full-time and part-time positions available. Work schedule may vary by department and/or property. This position requires flexibility in work hours, including the possibility of working nights, weekends, and holidays to meet the demands of the business. Please note that blackout dates may apply during peak business periods, and time off may be limited or subject to approval.

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Company Intel

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