Principal People Partner
External
Textnowinc · Waterloo, Canada$156K–$200K/yrFull-timeOn-site2w ago
AccessibilityCADComplianceLeadership
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Responsibilities
- Partner with Leaders
- Act as a trusted advisor to leaders on organizational design, team effectiveness, talent planning, performance management, and employee relations.
- Coach managers through difficult conversations, performance challenges, and leadership development opportunities.
- Help leaders make thoughtful, data-informed people decisions that align with TextNow's values and business goals.
- This is not a traditional HR role. This is a high-judgment, high-trust operator role.
- Drive Performance Excellence
- Own and evolve key performance programs, including performance reviews, talent assessments, development planning, and calibration conversations.
- Partner with leaders to identify high performers, support growth opportunities, and address performance concerns early and effectively.
- Use data and insights to identify trends and opportunities across engagement, performance, retention, and organizational health.
- Drive calibration with rigor. Differentiate performance with clarity and conviction and hold the bar.
- Build Manager Capability
- Design and deliver practical manager enablement programs and resources.
- Support leaders in creating high-accountability, high-trust team environments.
- Help managers build strong feedback habits and navigate change effectively.
- Support Organizational Growth
- Diagnose structural gaps before they become hiring or performance problems.
- Model team design options with tradeoffs across headcount, spans, layers, and role clarity.
- Own workforce planning as a live model, not a once-a-year exercise.
- Surface organizational health signals proactively using data.
- Operational Compliance
- Partner with leaders and stakeholders to ensure people practices align with company policies, employment legislation, and compliance requirements.
- Provide guidance on employee relations matters while balancing business needs and employee experience.
Requirements
- 10+ years of experience in HR Business Partner, People Partner, Organizational Development, or related roles.
- Strong experience supporting leaders in fast-paced, high-growth environments.
- Proven ability to coach managers and influence decision-making at multiple levels.
- Deep understanding of performance management, talent development, and employee relations.
- Strong business acumen and ability to connect people strategies to business outcomes.
- Excellent communication, facilitation, and relationship-building skills.
- Comfortable using data and analytics to identify issues and drive action.
- Experience working in technology companies is an asset.
- Ability to work in a hybrid environment with up to 3 days per week in the Kitchener-Waterloo office.
- You'll Thrive Here If You:
- Believe high performance and great culture can coexist.
- Are comfortable challenging leaders when needed.
- Balance empathy with accountability.
- Enjoy solving complex people and organizational challenges.
- Think like an owner and focus on outcomes.
- Embrace change and continuous improvement.
- Why TextNow
- At TextNow, we're building the future of communication while creating an environment where people can grow, learn, and make meaningful impact. You'll join a team that cares deeply about our people, our culture, and our mission-and you'll have the opportunity to shape all three.
Benefits
The expected base salary range for this role is:CAD $156,000 - $200,000 annuallyOur salary ranges are determined by role, level, and location. Within the range, individual pay is based on job-related skills, experience, and relevant education or training.Our goal is to offer a competitive package that reflects the impact and expertise you bring to the team.This posting is for a current, active vacancy.More About TextNowOur CultureWe're proud of the culture we've built at TextNow, but one of the most common questions we hear is, "How do you continue to sustain it as the world and the company continue to change?"The reality is that we're only able to keep up because each and every TextNovian contributes to our culture through being involved, living our values, sharing feedback, embracing change, and more.Health insurance
Additional Information
We believe that communication belongs to everyone. TextNow is redefining how people connect by combining simplicity, intelligence, and accessibility. We're a team of curious builders using technology to make communication more affordable and powerful for millions of users every day. We're a high-performing company where great people can do their best work. As a Principal People Partner, you'll play a critical role in helping leaders build strong teams, navigate change, and create an environment where performance and culture reinforce each other. This role is equal parts strategic advisor, performance partner, and coach. You'll work closely with leaders across the business to improve organizational effectiveness, elevate management capability, and ensure our talent practices support both business outcomes and employee growth.
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