Desktop Technician

About the role

ABOUT ENOVIS™ Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com .

Responsibilities

• ABOUT ENOVIS
• At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence - with the goal of transforming medical technology as we know it.
• Because that's how we change the lives of patients for the better. And that's how we create better together. Why work at Enovis? See for yourself .
• As a key member of the IT Team you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.
• Job Title: Desktop Technician - 4
• Reports To: IT Manager - EUC Americas
• Location: Hyderabad, India
• POSITION SUMMARY
• KEY RESPONSIBLITIES
• The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need .
• Provides onsite technical support for enterprise computer systems software, hardware, printers, mobile devices, and network connectivity.
• Installs and configures end user computing devices for onboarding as well as deprovisioning for offboarding.
• Troubleshoots problems associated with hardware, software, printers, mobile devices, or network connectivity as first/second level contact above Service Desk.
• Support onsite teams with conference room and AV needs and troubleshoots AV equipment as issues arise.
• Accountable for tracking assets using corporate asset management tools.
• Responsible for maintaining ticket and request queues in the Enterprise Ticketing System (ServiceNow).
• Assists with support, configuration and installation of operations tools as documented by SMEs (includes Bartender, ProShip , ConnectShip , Oracle )
• Fully knowledgeable about the job while maintaining extensive knowledge in specialized functions
• Contributes to the development of concepts and techniques through Knowledgebase content and support document creation and maintenance.
• Assignments are complex and require judgement and initiative.
• May act independently to determine methods and procedures for new assignments.
• May be a team leader or considered a subject matter expert for their work area.

Requirements

• To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Some college or Technical Training preferred (4 years)
• Industry-specific certification in relevant computer languages or software may be required.
• 3 - 5 years of proven experience in a heav ily customer focus ed IT support positio n .
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Comfortable working in and assisting others through company help desk software, such as BeyondTrust Remote Support in addition to other remote access desktop programs.
• Extensive experience working with different operating systems including Windows and Mac OS.
• Experience with endpoint management software such as Microsoft Azure and Intune.
• Ability to prioritize and manage several

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