Customer Service Administrator (UAE Nationals Only)

Responsibilities

• Provide administrative support to Service Sales and Maintenance teams.
• Prepare and process customer contracts, renewals, and service-related documentation.
• Coordinate customer requests and ensure timely follow-up and resolution.
• Support maintenance planning, technician scheduling, and service operations.
• Assist with inspections, reporting, customer portals, and tender documentation.
• Maintain accurate records and ensure high-quality data management across systems.

Requirements

• UAE National (Family Book holder).
• Diploma or bachelor's degree in business administration or a related field.
• Previous experience in administration, customer service, or coordination roles is an advantage.
• Strong organizational and time-management skills.
• Excellent communication skills in Arabic and English.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, Teams).
• Experience with SAP, CRM, or ERP systems is beneficial.
• Why Join KONE?
• Certified Top Employer in the UAE.
• Structured training and career development opportunities.
• Inclusive and supportive work environment.
• Opportunity to grow with a global industry leader.
• If you are looking to start or develop your career in customer service and operations, we'd love to hear from you.
• Read more on https://careers.kone.com/en/

Benefits

Additional Information

Join KONE, a Top Employer in the UAE, and build your career with a global leader in people flow solutions. We are looking for a motivated and detail-oriented UAE National to join our Customer Service team and play a key role in supporting our service and maintenance operations.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at KONE? Share your experience