Technical Governance Lead

Responsibilities

• Lead and oversee complex technical projects across a multi-vendor SaaS ecosystem; develop roadmaps to technical enablement of the enterprise
• Collaborate with operational and technical colleagues to document needs and translate business requirements to improved operational processes and developed IT solutions
• Advise stakeholders on software and data projects; monitor their success
• Oversee data governance efforts, including maturing the program and developing a broader culture of data stewardship
• Serve as a data and reporting subject matter expert, communicating with leaders across the company about the insights and implications of enterprise data and information
• Monitor and manage risks and issues; evaluate impacts on IT needs and resourcing
• Facilitate operational and technical communication across the company to determine demand for the IT department and IT systems
• Produce executive-level written communication to highlight project statuses, operational needs, key decisions, etc...
• Monitor and report on key performance indicators (KPIs) related to departmental and enterprise performance; identify opportunities for improvement
• Foster a culture of accountability, responsiveness, adaptability, and positive results
• Mentor and guide a team of technical and operational stakeholders within project contexts and data governance efforts
• KNOWLEDGE, SKILLS & ABILITIES:
• Self-starter, proactive, with the ability to pivot priorities
• High standard of quality and commitment
• Strong curiosity and a desire to dive into specifics across business functions
• Data-minded individual who can adapt to and understand use cases (operational and technical) that may not be familiar; ability to develop KPIs or operating metrics
• Excellent written and verbal communication
• Ability to work well with people across geographies, backgrounds, and skill sets
• Ability to multitask across enterprise projects
• Ability to work independently and in a highly virtual environment, with global colleagues
• Ability to conduct ROI analysis and cost optimization activities
• Strong technology skills and familiarity working across a range of software, including the ability to advise on use cases across functions and systems

Requirements

• Bachelor's degree; MBA or equivalent masters degree preferred
• 10+ years of work experience in a strategy, business analysis, or project management roles
• 5+ years of work experience in the professional services and/or managed services industry
• 8+ years of work experience in the implementation or management of software products (ERP, CRM, PSA, etc.)
• Experience managing multi-vendor SaaS ecosystems (Salesforce, Workday, ServiceNow, Microsoft 365)
• Strong understanding of data governance principles, compliance frameworks, and risk management
• Experience with cloud security principles, compliance (GDPR, SOC 2), and identity management (preferred)
• Experience managing stakeholders, competing business needs, and balancing business requirements within a project context and through normal demand control processes
• Strong knowledge of varied business functions and their relationships
• Demonstrable experience working closely with leadership positions
• Proficient in project management methodologies and tools; Project management certification preferred

Additional Information

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Company Intel

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