Client Readiness Lead

Requirements

• Minimum 8 years of related experience
• Bachelor's degree (preferred) or equivalent experience
• Talents Needed for Success:
• Minimum 5 years of experience working in client-facing role, particularly in a client servicing or client-facing operational role
• Experience and/or knowledge of the Core Clearance and Settlement Modernization program will be beneficial
• Strong client focus / ability to think holistically about the client experience
• Strong written and verbal communication skills
• Problem solving skills and business analysis skills
• Strong project management abilities to track team results and create and manage breakthroughs related to the client-impacting book of work
• Ability and willingness to influence and collaborate with a large stakeholder base
• Ability to derive client insights based on interactions to determine where changes will impact the client experience
• Ability to work in a matrix management structure
• Knowledge of the software development lifecycle
• We offer top class training and development for you to be an asset in our organization!

Additional Information

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. Pay and Benefits: Competitive compensation, including base pay and annual incentive Comprehensive health and life insurance and well-being benefits, based on location Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The impact you will have in this role: We are seeking a dynamic and strategic Client Readiness Lead to join our Enterprise Client Operations team. This high-impact role is pivotal in shaping and driving a world-class client experience strategy for client-facing change initiatives. Acting as an embedded product owner, the Client Readiness Lead ensures seamless alignment between product vision and operational execution, driving readiness, engagement, and satisfaction across our client base. In this role, you will serve as a critical connector between cross-functional subject matter experts and enterprise priorities-leading with influence, precision, and purpose. You will be responsible for orchestrating readiness plans, championing client-centric design, and ensuring that every client-impacting change is delivered with excellence. This is a unique opportunity to operate at the intersection of strategy and execution, with insight into enterprise-wide initiatives and the ability to shape how our clients experience transformation. Your Primary Responsibilities: Serve as primary lead working across multiple teams to evaluate operational readiness, identify staffing needs, manage escalations and track and report on progress and risks to ensure overall success Implement and maintain reporting frameworks to track client readiness, engagement status, and key project achievements, ensuring timely visibility for stakeholders and alignment with delivery timelines Lead industry calls in collaboration with key stakeholders to share project information and updates with clients Deliver a comprehensive training program to support both clients and client-facing teams and build and maintain a central repository of learning resources Track client queries to create and enhance FAQs, knowledge articles and other learning resources Drive client communication plans from UAT to go live, coordinating content and approvals across key partners NOTE: The Primary Responsibilities of this role are not limited to the details above.

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