Employee Relations Specialist

About the role

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain . We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a motivated and experienced bilingual Employee Relations Specialist to join our Shared Services team. In this role, you will be responsible for providing professional-quality Subject Matter Expert advice and execution on complex Employee Relations matters, managing multiple high-level cases from initiation to comprehensive resolution. You will join a collaborative, fast-paced regional team dedicated to supporting people managers, mitigating risk, and fostering a fair, compliant, and high-performing workplace culture. What You'll Do In this role, you will: Case Management & Investigation: Manage Tier 3 Employee Relations cases-including disciplinary actions, policy breaches, progressive performance management, ethics hotline investigations, and terminations-partnering with internal and external legal advisors to drive consistent resolution. Manager Coaching & Consultation: Provide ongoing support, guidance, and coaching to people managers on day-to-day employee relations issues, conflict resolution, and performance standards. Strategic Change & Risk Mitigation: Offer critical Employee Relations and Labor Relations execution advice for organizational changes, acquisitions, and business restructures while proactively assessing and mitigating operational risks. Process Optimization & Insights: Continually review documented HR processes to ensure consistency across the team, while leveraging case data to deliver reporting, root-cause analysis, and actionable insights to key stakeholders. What You'll Bring The ideal candidate will have: 5+ years of progressive experience in Human Resources with demonstrated expertise in Employee Relations. Strong knowledge of labor standards, workplace investigation techniques, and risk management strategies. Fluency in both English and French (Bi-lingual capability is required). Exceptional conflict resolution and stakeholder management skills, with a proven ability to build partnerships in a complex, matrixed environment. High degree of comfort with change and the resilience to make sound, courageous decisions in high-pressure situations. Experience working within a regional shared services organization is a plus. A Bachelor's degree is preferred. What We Offer: Competitive compensation and benefits aligned with experience. Full-Time Remote work flexibility supporting a healthy work-life balance. Comprehensive health, and wellness plans. Paid time off and holiday packages. Opportunities for continuous learning, professional growth, and career advancement. Elevate your career and help us protect what matters most. Shape the future of our workplace culture by clicking "Apply Now" to submit your application today! Iron Mountain recherche un ou une spécialiste bilingue et expérimenté(e) en relations avec les employés , motivé(e) à l'idée de joindre son équipe des services partagés. Dans ce rôle, vous serez responsable de fournir des conseils d'expert et d'assurer l'exécution professionnelle de dossiers complexes en matière de relations avec les employés. Vous gérerez de multiples cas de haut niveau, de leur prise en charge jusqu'à leur résolution complète. Vous rejoindrez une équipe régionale collaborative au rythme dynamique, dédiée au soutien des gestionnaires de personnel, à l'atténuation des risques et à la promotion d'une culture de travail juste, conforme et performante. Vos responsabilités Dans le cadre de vos fonctions, vous devrez : Gestion de cas et enquêtes : Gérer les dossiers de niveau 3 en relations avec les employés - incluant les mesures disciplinaires, les manquements aux politiques, la gestion progressive du rendement, les enquêtes de la ligne d'éthique et les fins d'emploi - en partenariat avec les conseillers juridiques internes et externes afin d'assurer des résolutions cohérentes. Coaching et consultation auprès des gestionnaires : Offrir un soutien continu, des conseils et du coaching aux gestionnaires de personnel sur les questions quotidiennes de relations avec les employés, la résolution de conflits et les n

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