Merchant Services Associate

Responsibilities

• Day-to-day in this role you'll:
• Build strong relationships with merchant partners by training them on how to use our systems and keeping them updated on new improvements and opportunities
• Conduct direct merchant outreach across key merchant health pillars including imagery, menu quality, promotions, Ads campaigns, operational performance, and compliance initiatives
• Ensure partners reach the highest service standards by conducting regular quality and satisfaction checks
• Review merchant quality metrics and proactively engage underperforming merchants with actionable feedback and improvement plans
• Support partner business growth by analyzing and sharing performance insights and recommendations
• Manage and update partner menus, visuals, and storefront content to ensure alignment with Wolt brand standards
• Organize and coordinate photo/content shoots with merchants where needed
• Support the NV (New Verticals) and Development teams during campaigns, launches, and urgent operational cases
• Maintain accurate records of merchant communication, outreach activity, account status, and follow-up tasks
• Identify patterns in merchant performance and share insights and best practices with the broader team
• Collaborate cross-functionally with Operations, Sales, Support, and other internal stakeholders to improve processes and merchant experience
• Our humble expectations
• You'll do well at Wolt if you:
• Have around 1 year of experience in customer support, partner operations, merchant services, or similar roles
• Have strong communication skills and feel comfortable engaging merchants via phone, email, and other channels
• Are detail-oriented and organized, with the ability to manage multiple merchant accounts and tasks simultaneously
• Feel comfortable working with data to identify trends and prioritize outreach and actions
• Have the charm, empathy, and honesty to build strong relationships
• Take a proactive, hands-on approach to problem-solving and ownership
• Are entrepreneurial, innovative, and adaptable in a fast-changing environment
• Collaborate effectively across multiple internal teams
• Have fluent written and spoken communication skills in English and the local language

Requirements

• Familiarity with food delivery, grocery delivery, or marketplace platforms
• Experience with CRM systems, merchant dashboards, or operational tools
• Previous experience supporting campaigns, merchant growth initiatives, or logistics coordination

Benefits

Additional Information

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we're building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world. Our Sales teams create and build our relationships with merchants. Together, we've helped big brands, local stores and neighborhood restaurants do over €15 billion's worth of business through our platform. We're constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career.

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