National Operations Manager (Audit & Certifications)

About the role

As the National Operations Manager you will provide national leadership to audit teams and certification operations, ensuring services are delivered safely, professionally and in accordance with accreditation requirements. You will play a critical role in improving operational efficiency, maintaining auditor capability, achieving utilisation targets and supporting the continued growth of our certification services. This role is open to candidates located in Sydney or Melbourne , and we encourage applications from both locations.

Responsibilities

• Lead national audit and certification operations to deliver safe, compliant and efficient outcomes.
• Manage audit teams to meet scheduling, utilisation, productivity and quality objectives.
• Maintain compliance with accreditation requirements, including JASANZ and relevant program obligations.
• Drive operational performance through effective KPI monitoring, reporting and continuous improvement.
• Support workforce planning, auditor capability, training and skills matrix management.
• Partner with the Business Manager on business planning, cost management, P&L performance and growth initiatives.
• Build strong relationships with customers, stakeholders and internal teams, acting as an escalation point when required.
• Promote a strong culture of HSE leadership, integrity, professionalism and service excellence.
• About You
• You are a confident people leader with strong operational, commercial and customer-focused capability. You understand audit and certification environments and know how to bring teams together to deliver consistent, high-quality outcomes across a national business.
• To be successful, you will bring
• Proven experience leading operational teams in audit, certification, compliance, quality or related professional services environments.
• Strong understanding of certified management systems, audit operations, standards and regulatory requirements.
• Experience managing financial performance, operational KPIs, resource planning and business improvement initiatives.
• Excellent leadership, communication, stakeholder management and negotiation skills.
• A customer-focused and commercially aware approach, with the ability to balance quality, compliance and business outcomes.
• Strong organisational skills and confidence working with Microsoft Office and business reporting tools.
• Experience in food safety or other certified management systems auditing will be highly regarded.
• Why Join Us?
• SGS is committed to providing a workplace that values diversity, inclusion and respect. We welcome applications from people of all backgrounds and experiences.
• Apply Now
• If you are ready to lead national operations in a dynamic audits and certifications environment, we would love to hear from you.
• WHY WORK FOR SGS?
• Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS.
• As a company, we have embraced the shift to flexible work
• Sustainability is embedded in our culture and the way we do business
• Paid parental leave
• Paid time for volunteering day and blood donations
• Corporate health & wellbeing offers
• Ongoing learning & development
• Career development opportunities (Nationally and Globally)
• SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback
• COME TO WORK AND BE 100% YOU
• SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.

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