Client Operations

About the role

We're looking for Client Operations to own the entire onboarding experience from signed contract to fully activated customer. This is a high-ownership, operations-heavy role that sits at the center of customer experience, product, and revenue. You'll work directly with founders and revenue leaders to stand up their outbound motion inside Monaco, while also building and refining the onboarding engine as we scale. You are both: Operator : executing onboarding at a high level of quality and speed Builder : constantly improving the process, tooling, and experience

Responsibilities

• Own onboarding end-to-end
• Lead the full onboarding process from contract signature through go-live
• Run onboarding calls, align on ICP, TAM, signals, and outbound strategy
• Ensure customers are activated quickly and successfully
• Drive speed to value
• Translate customer goals into a clear onboarding plan
• Build and deliver high-quality TAMs, signals, and outbound setups
• Ensure customers are generating meetings as quickly as possible
• Be the operational backbone
• Manage timelines, stakeholders, and deliverables across each onboarding
• Coordinate closely with Sales and Account Management for smooth handoffs
• Execute with high attention to detail across multiple accounts simultaneously
• Build the onboarding engine
• Create and refine onboarding playbooks, templates, and workflows
• Identify bottlenecks and improve speed, quality, and scalability
• Help define what "great onboarding" looks like at Monaco
• Be the voice of early customers
• Surface patterns, feedback, and friction points to Product and Engineering
• Help shape the product based on real onboarding experience

Requirements

• High agency and ownership. You take responsibility and figure things out
• Strong operational mindset with attention to detail and execution quality
• Comfortable working directly with founders, CROs, and GTM leaders
• Ability to manage multiple workstreams and customers at once
• Thrives in ambiguity. You can build while executing.
• Backgrounds that tend to do well here
• RevOps, Sales Ops, or GTM Ops
• Forward-deployed / implementation roles
• Consulting or technical customer success
• SDR/AE who is highly systems-oriented
• Traits
• Extremely high bar for quality
• Clear, confident communicator
• Fast-moving and organized
• Systems thinker who can turn chaos into structure
• Why This Role Matters
• Onboarding is where Monaco either wins or loses.
• You'll be the person ensuring:
• customers get value immediately
• outbound engines actually work
• and our product improves with every implementation
• This is a foundational role that will define how Monaco scales.

Additional Information

Monaco is building an AI-native revenue platform that replaces the fragmented GTM stack (CRM, sequencing, call recording, enrichment, pipeline management) with one unified system. We're consolidating 6-10 disconnected tools into a single, purpose-built platform and redefining what's possible when all the data lives under one roof in the age of AI - this is a category-defining shift, not an incremental improvement. We launched publicly in Feb 2026 and are 50 people and growing. We have strong early product-market fit, creating millions in ARR in only a few months post-launch. Opportunities exist in both scaling core systems and workflows, and building new cutting edge features from 0 to 1. We've raised $85M through our Series B from legendary investors including Founders Fund, Benchmark, and Human Capital. Our founders are industry veterans who previously led companies like Brex, Apollo, and Clari. Come join us if you want to be part of a high autonomy, high pace team reinventing one of the biggest categories in enterprise software.

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