Program Manager (OHL Growth Excellence: Price Charter)

Responsibilities

• Think customer‑backward to design pricing programs that improve price trust, competitiveness, and customer experience while balancing margin outcomes.
• Deep dive into pricing performance, competitive signals, and execution data to identify root causes and high‑impact opportunities.
• Translate insights into clear, executable pricing programs with defined problem statements, roadmaps, milestones, and success metrics.
• Build scalable pricing mechanisms through standardization, automation, and governance, in partnership with Product and Tech.
• Take end‑to‑end ownership of programs, driving cross‑functional alignment across Pricing, Retail, Finance, Product, and Tech.
• Establish operating cadences and KPIs to ensure consistent execution and continuous improvement.
• Communicate progress, risks, and outcomes clearly to senior leadership.

Requirements

• 8+ years of experience in program management, business operations, strategy, pricing operations, or consulting.
• Proven ability to lead complex, cross‑functional initiatives in fast‑paced environments.
• Strong analytical, problem‑solving, and structured execution skills.
• Excellent written and verbal communication skills.
• Experience in e‑commerce, retail, marketplaces, or pricing‑intensive businesses.
• Exposure to pricing strategy, pricing automation, or margin optimization programs.
• Experience working closely with product and engineering teams on data‑driven initiatives.
• Recruitment Process and Others
• Recruitment Process
• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview - Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
• Details to Consider
• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran's benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Job titles and responsibilities may be subject to change depending on the candidate's overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.
• Privacy Notice
• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
• https://privacy.coupang.com/en/land/jobs/
• Document Return P

Additional Information

Company Introduction We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did I ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. About ANI ANI is a cross‑functional team under the OHLM Excellence organization, focused on building scalable, automated business mechanisms that improve how Coupang operates at scale. ANI partners with Business, Pricing, Finance, Product, and Tech to replace manual decision‑making with data‑driven, repeatable processes that enable faster execution and sustainable growth. Role Overview We are hiring a Program Manager for the Pricing Charter to design and deliver customer‑centric, data‑driven pricing programs. This role owns the translation of pricing opportunities into structured, automated programs and drives cross‑functional execution to deliver measurable business impact at scale.

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