Workplace Experience Coordinator

About the role

This is a hands-on, people-facing role at the heart of our Manchester HQ. As Workplace Experience Coordinator, you'll be responsible for creating a genuinely welcoming environment for colleagues, clients, and visitors across our five-storey office. You'll keep things running smoothly day to day - from managing reception and meeting rooms to supporting internal events and wellbeing initiatives - while acting as a visible ambassador for our culture and values.

Responsibilities

• Welcoming visitors, clients, and colleagues professionally and ensuring a positive first impression at all times
• Maintaining reception and communal areas to a consistently high standard across all five floors
• Managing visitor sign-in processes in line with health and safety requirements
• Answering incoming calls and directing queries promptly and professionally
• Managing office supplies, including stationery, refreshments, and breakfast items
• Coordinating incoming and outgoing post, deliveries, and courier services
• Overseeing meeting room bookings and ensuring rooms are prepared, presentable, and equipped
• Acting as the key point of contact for facilities queries, liaising with building management and external suppliers
• Supporting office operations, wellbeing initiatives, and internal events
• Providing ad hoc administrative support to teams as required
• Proactively identifying opportunities to improve the workplace and client experience

Requirements

• Previous experience in a reception, front of house, or office management role
• Confidence managing multiple priorities in a busy office environment
• Experience coordinating meetings, events, or office operations
• Strong interpersonal, verbal, and written communication skills
• Excellent organisational skills and attention to detail
• Confidence using Microsoft Office and general office systems
• Strong problem-solving skills and the ability to work under pressure
• A proactive, can-do attitude with a genuine interest in delivering great service
• Desirable
• Customer service training or relevant professional development
• Experience in facilities coordination or workplace operations
• What's on offer
• A varied, people-facing role at the centre of a busy professional office
• The opportunity to shape the workplace experience at our Manchester HQ
• A collaborative, inclusive team culture with a focus on colleague wellbeing
• Additional information
• We are committed to creating an inclusive workplace and welcome applications from candidates of all backgrounds and experiences.
• You may have experience of the following: Office Coordinator, Front of House Coordinator, Receptionist, Office Manager, Facilities Coordinator, Workplace Coordinator, Office Administrator, Corporate Receptionist, Facilities Assistant, Client Services Coordinator
• REF-229 419

Additional Information

Location : Manchester Working pattern : Full-time Salary - £26,000 per annum

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