Program Manager, Executive Insights

Requirements

• Program or Project Management experience in a SaaS, GTM, or operational environment.
• Demonstrated ability to manage a high-volume, multi-workstream pipeline.
• Experience partnering across Sales, Customer Success, and technical teams in a fast-moving environment.
• Formal project management certification (e.g., PMP) or equivalent hands-on experience.
• Familiarity with contact center, CX, or CXone a plus.
• What you'll deliver
• Engagements move from intake to readout predictably and on schedule, even at high volume.
• Leadership always has a clear, accurate view of pipeline health and performance.
• Risks are surfaced and resolved before they affect delivery.
• The program scales smoothly, with process improvements that reduce manual effort over time.
• What's in it for you?

Benefits

Additional Information

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Program Manager, Executive Insights Primary Purpose The Executive Insights program delivers data-driven readouts that show NiCE CXone customers the measurable ROI and business impact they're getting from our solutions. It runs at high volume - roughly 500 readouts a year, with as many as 80 engagements in motion at any one time - on a defined, repeatable process built to support that scale. As Program Manager, you own that engagement pipeline end to end. Priorities are set by Sales and the wider business; your job is to take that prioritized queue and drive it to completion, making sure every engagement moves cleanly through each stage - from intake to the delivered customer readout - on schedule and without surprises. This is an operational ownership role rather than a delivery or customer-facing one: you aren't producing the analysis or presenting to customers, you're the person who keeps the whole program running predictably and on time. It suits someone who is energized by orchestrating many moving parts at once, brings order and visibility to a fast-moving operation, and takes pride in a pipeline that simply runs. Primary Functions / Responsibilities Own the engagement pipeline - Manage engagements from intake through to delivered readout, keeping each one moving in the priority order set by the business. - Maintain a clear, current picture of the pipeline - what's in progress, what's queued next, and when each engagement is expected to land. - Keep the program on schedule at scale, ensuring work flows through each stage without bottlenecks. Keep work on course - Hold accurate, real-time status on every active engagement and track progress against target dates. - Identify engagements at risk of slipping early and coordinate across the relevant teams to keep them on track. - Serve as the reliable source of truth for where any engagement stands and what it needs to move forward. Report on program health - Give leadership consistent, accurate visibility into throughput, cycle time, and overall pipeline health. - Define and maintain the KPIs that show how the program is performing. - Keep program data clean and trustworthy in the system of record. Strengthen the program over time - As you learn the program, find ways to streamline the process, reduce manual effort, and make the operation more efficient. - Partner with leadership and development resources on reporting, dashboards, and automation as the program continues to scale. Required Experience / Skills This is a business and operations role, not a technical one. Success comes from organization, follow-through, and the ability to keep many engagements on track at once without losing the thread on any of them. - Program and project management experience - planning, execution, governance, and risk management - A track record managing high-volume pipelines or portfolios with many concurrent workstreams - Strong cross-functional coordination and stakeholder management - Status reporting, KPI design, and program-level visibility - Proficiency with Salesforce or a comparable CRM for tracking and reporting - Clear, concise executive communication - Process documentation and workflow design, with an eye for automation - Highly organized and proactive, comfortable in a fast-paced environment and improving process as you go - Formal project management training or certification (e.g., PMP) a plus

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