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Collections Advisor

External
Radiuslimited logoRadiuslimited · Galway, Ireland
Full-timeOn-site1mo ago
Compliance
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Benefits

Healthcare services via Irish LifeLife assuranceEmployee fuel card schemeEmployee assistance programme24 hour wellness and healthcare assistance via 'Help@Hand' by UnumFree on-site breakfast provided each morningStill Curious?If you feel we are a good match for each other, you can apply online now!If you'd like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.comRadius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.Health insurance

Additional Information

As a Collections Advisor you will play a key role in supporting our collections team by managing customer accounts and recovering outstanding debts. This position requires a customer-focused professional with excellent communication skills, who can handle customer queries with empathy while working towards company objectives. The ideal candidate will have experience in collections or customer service, a strong problem-solving approach, and a passion for delivering high-quality service. Some of your daily responsibilities: Manage a portfolio of customer accounts, making outbound calls and responding to inbound inquiries to collect on outstanding balances. Negotiate payment arrangements and schedules that balance customer needs with company objectives. Handle customer queries professionally, providing accurate information and guidance regarding account status and payment options. Maintain detailed records of all communications and actions taken on customer accounts. Escalate complex cases or at-risk accounts to the Senior Collections Advisor or Collections Supervisor/Manager as needed. Ensure compliance with company policies and regulatory requirements during all collections activities. Identify opportunities to improve customer satisfaction while maximizing collections performance. Support the team by participating in training sessions and sharing best practices. Meet individual and team performance targets, contributing to the overall success of the collections team. What do we expect of you? Minimum of 1 year of experience in collections, customer service, or a related field. A positive, customer-focused approach with a high level of empathy and patience with the ability to handle challenging conversations tactfully and professionally Proactive and adaptable, with a willingness and ability to learn, adapt and improve. High level of integrity and commitment to ethical standards. Basic knowledge of collections processes, and relevant regulatory requirements is a plus.

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