Technical Support Specialist I, FME Form/Flow

About the role

Our Customer Experience team consists of a group of Technical Support Specialists who work directly with our customers to maximize the value of their data with FME. You'll work closely with fellow team members to help users address the challenges they face, and provide support, knowledge content, product demonstrations and proof of concepts that showcase the power of FME.

Responsibilities

• A a Technical Support Specialist (Level 1), you will:
• Provide one-to-one technical support for customers through email, and Safe's Community Q&A forum.
• Conduct software demonstrations and build proof of concepts for new and existing customers.
• Create and deliver training materials, webinars, and presentations to help customers grow their FME knowledge, and contribute to the Safe's Community by generating step-by-step tutorials and informational articles.
• Collaborate with other teams and share your expertise in initiatives such as testing new product features and assisting with marketing campaigns to promote them
• Investigate and explore different configurations and technologies to assist customers, colleagues, and developers.
• Keep up to date with product developments by attending Feature Demos and testing the latest versions of our software.
• Identify issues within FME and advocate for new and improved functionality that will help our customers.
• Qualifications, Skills, and Competencies
• Safers come from a variety of backgrounds with a diversity in skills and knowledge. That said, we find that those who are most successful in this role have experience with the following areas.
• Required skills:
• Technical skills:
• Experience in a customer service role, technical support or consultancy.
• Knowledge of common data challenges, such as schema management, validation, and filtering.
• Experience with ETL processes, and/or developing data/application integrations.
• Working knowledge of Windows operating systems.
• Effective communication skills to articulate technical information in accessible language.
• Empathetic and customer-centric.
• Works well independently and in a team with minimal supervision.
• Self-motivated and eager to learn new technologies (FME Platform).
• Able to think critically and propose solutions to complex problems.
• Able to collaborate effectively and exchange meaningful feedback.
• Exposure to AI tools and an interest in using them to support troubleshooting, documentation, or workflows.

Requirements

• Previous experience using FME Form and/or FME Flow.
• Working knowledge of Linux operating systems.
• Experience with system administration, networking, and configuration for enterprise software products
• Experience in technical writing.
• Experience with databases (e.g. PostgreSQL, SQL Server), a range of data formats (e.g. GIS, JSON). and/or stream processes (e.g. Kafka, JMS, RabbitMQ).
• Experience with Infrastructure As Code (IAC), Containerized environments (Docker, Kubernetes), and Cloud Deployments (AWS, Azure, GCP).
• Experience using APIs.
• Ability to speak a second language.
• What You Can Expect
• When you choose a career with Safe Software, you're also choosing...
• Meaningful Work: Make a profound impact across our business, workplace and data integration product.
• A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
• Social Responsibility: Become part of a team that finds meaningful ways to give back . Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
• Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
• Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
• Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
• Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That's right, no waiting period.
• Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adopt

Benefits

Additional Information

Safe Software is looking for an FME Technical Support Specialist (Level 1) to join our Customer Experience team. In this role, you'll work closely with a team of fellow Specialists to dive into and resolve the data integration challenges our FME Users are facing. You'll provide unparalleled support and continue to build upon Safe's legacy of excellent customer service. As a Technical Support Specialist, your core focus is to provide top-notch support, conduct product demonstrations, create training materials, and keep up with the latest technologies and trends.

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