Partner, Employee Experience & Engagement

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Title: Partner, Employee Experience & Engagement Location: King of Prussia , PA (with regular rotation to worksites within PA/Southern NJ) Employment Type: Full time, Exempt Salary Range: $ 65 ,000 - $ 75 ,000 Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k About DocGo: DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care. Position Summary: The Employee Experience Partner serves as a highly visible field-based representative responsible for strengthening frontline employee engagement, workforce communication, leadership responsiveness, and the overall employee experience across DocGo's EMS operations throughout Pennsylvania and Southern New Jersey . This role acts as a dedicated bridge between frontline employees, Operations leadership, and the People Department to ensure employee concerns, workplace issues, operational challenges, and workforce needs are addressed in a timely , respectful, and solutions-oriented manner . The Employee Experience Partner proactively travels throughout field locations to build trusted relationships with employees and leaders, improve communication flow, support issue resolution, identify workplace trends, and help cultivate a responsive, engaging, and employee-centered work environment. This position plays a critical role in improving workforce trust, increasing employee support and visibility, strengthening operational partnership, and ensuring employees feel heard, supported, and connected to the organization. Essential Duties & Responsibilities Employee Engagement & Workforce Support Maintain a highly visible and accessible presence throughout EMS operations across Pennsylvania and Southern New Jersey markets. Conduct regular field visits, employee rounding, station visits, listening sessions, and workforce engagement meetings with frontline employees and leaders. Build strong, trusted relationships with EMTs, Paramedics, Drivers, Dispatchers, Supervisors, Managers, and operational leadership teams. Serve as a primary point of contact for employee questions, concerns, workplace issues, engagement opportunities, and workforce support needs. Promote a positive employee experience through proactive communication, responsiveness, professionalism, and follow-through. Employee Relations & Issue Resolution Partner closely with the People Department and Operations leadership to support positive employee relations and consistent workplace practices. Assist with the timely escalation, coordination, and resolution of employee concerns and workplace issues. Monitor unresolved employee concerns and help ensure appropriate follow-up and closure. Identify trends involving employee dissatisfaction, communication gaps, workplace morale, operational challenges, or recurring employee concerns, and escalate findings appropriately. Support workplace investigations, conflict resolution efforts, and employee follow-up activities, as appropriate . Maintain professionalism, confidentiality, neutrality, and sound judgment while navigating sensitive employee matters. Operational Partnership & Communication Serve as a liaison between frontline operations and centralized People functions to improve communication, responsiveness, and employee support. Help ensure employees understand available resources, policies, procedures, benefits, leave processes, scheduling practices, and organizational initiatives. Partner with operational leadership to improve workforce communication, employee accountability, engagement efforts, and workplace culture initiatives. Assist in identifying operational barriers that negatively impact employee experience and help facilitate practical solutions. R einforce a culture of accountability, responsiveness, professionalism, and respectful workplace interactions. Leadership Support & Coaching Support frontline leaders with employee communication strategies, workforce engagement approaches, and employee relations best practices. Reinforce leadership accountability related to employee responsiveness, follow-up, communication, and workplace professionali

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