Investment Advisor (Phone)

About the role

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the inves

Additional Information

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $59,500 - $84,000 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: TD Wealth Private Investment Advice is a premier full-service brokerage and wealth management business with an unwavering focus on becoming the leading, most respected Wealth Management Advisory business in Canada, fulfilling the comprehensive needs of mass affluent and high-net-worth clients with World-Class Advice and Legendary Client Experiences. TD Wealth PIA has 730+ Investment Advisors located in 86 branches across Canada. Job Description\Accountabilities: The Investment Advisor (Phone) is focused on the mass affluent customer segment with responsibilities for retaining and increasing market share through consolidation and acquisition of investment assets with a strong emphasis on risk management. Through ongoing relationship management, conducted over the telephone and other electronic channels, the IA role offers sound advice with a focus on retirement and investment planning by assisting clients in identifying goals, potential barriers and recommending appropriate solutions. The role will also identify opportunities to refer clients to other TD partners, i.e. Retail and Wealth Management Partners. Accountabilities include: Execute trades, cash movement, and frequent purchase plan instructions from clients Ensure account maintenance, operations, and escalations are managed and resolved in a timely manner Ensure compliance with industry regulations, TD operating policies and procedures Conduct necessary due diligence activities (i.e. Know Your Client updates) to support ongoing investment process and suitability reviews Manage the client base for long term profitability, understanding the needs of clients and delivering products and services which fit their needs Collaborate with other areas of TD to deliver a One TD approach and legendary client experience Improve client retention and loyalty by contributing to improving the team, regional & national LEI scores Ensure proper handling of all client issues/complaints utilizing the Client Problem Resolution Process Provide each client with a completed Progress Review within 90-days of the original engagement date Be knowledgeable of, and comply with, TD Wealth and industry requirements, policies, procedures, controls, codes, and guidelines of conduct, service standards, securities laws and regulations. Job Requirements University degree diploma preferred Trilingual (English, Cantonese and Mandarin) an asset but not required Bilingual (English and French) an asset but not required Licensed to sell Mutual Funds and 3-5 years industry experience Successful candidates will be required to be licensed as a Registered Representative (RR) with the Canadian Investment Regulatory Organization (CIRO) Proven ability to work in a fast-paced, dynamic environment, while delivering a high level of client service Professional team player with strong telephone relationship management skills Demonstrated ability and understanding of the benefits of asset accumulation Excellent communicator both verbally and written Excellent time management skills and the ability to respond to client inquiries and requests in a professional and timely manner Ability to ensure a seamless client transition from existing advice relationship Proficient with firm software & MS Office Suite

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