Data Analyst Intern

Responsibilities

• Support the maintenance and improvement of dashboards related to Customer Care, Voice of the Customer (VoC), and Customer Journey performance
• Help ensure data accuracy and consistency across reporting tools such as Power BI and Tableau
• Assist in monitoring key performance indicators such as NPS, CSAT, response times, and resolution rates
• Support the analysis of customer care performance, including ticket volumes, SLAs, and resolution trends
• Help identify patterns, inefficiencies, and opportunities for improvement through data analysis
• Prepare recurring reports and dashboards for team reviews and leadership updates
• Assist in combining survey results, customer feedback, and operational data into clear insights
• Support the analysis of customer feedback to identify common themes, pain points, and trends
• Contribute to Customer Journey analysis across Sales, Delivery, and Aftersales
• Work with different teams such as CX, Service, Retail, and Digital to gather data inputs and business context
• Support small improvements in reporting processes, including data clean-up and basic automation
• Present findings in a clear, structured, and easy-to-understand way

Requirements

• Currently enrolled in a Bachelor's program in a field relevant to this internship, such as Data Analytics, Business Analytics, Economics, Statistics, Business Administration, or a similar quantitative or analytical study
• Looking for an internship where you can apply your academic knowledge in a practical business environment
• Strong interest in data analysis, customer experience, and using insights to improve processes or services
• Good working knowledge of Excel or Google Sheets, including formulas and pivot tables
• Comfortable working with data, spotting patterns, and approaching problems in a structured way
• Detail-oriented and organized, with the ability to manage multiple tasks at once
• Eager to learn, open to feedback, and proactive in asking questions
• Able to communicate clearly in English, both written and verbal
• Enjoy working collaboratively with different stakeholders and teams
• Familiarity with data visualization tools such as Power BI or Tableau
• Basic exposure to SQL, Python, or R
• Interest in customer experience, digital journeys, service operations, or the automotive/EV industry
• Previous academic, internship, or project experience involving data analysis, dashboards, reporting, or customer insights
• What you'll gain
• Hands-on experience working with real business and customer data in an international company
• Insight into how data supports decision-making across different parts of the customer journey
• The opportunity to develop your analytical, reporting, and communication skills in a practical setting
• Exposure to cross-functional collaboration with teams such as Customer Experience, Service, Retail, and Digital
• A chance to learn how customer feedback and operational metrics can be translated into meaningful business improvements
• Mentorship and guidance from experienced professionals in a dynamic and innovative environment
• At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, co

Additional Information

Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you. At Lucid, we are reimagining the future of mobility. As a Data Analyst Intern within our Customer Experience team, you will help turn customer and operational data into insights that improve the end-to-end Lucid journeyn from first interaction to aftersales support. This internship is a great opportunity for a student who enjoys working with data, is curious about customer behavior, and wants to gain hands-on experience in an international, fast-moving environment.

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