Customer Service Manager

Responsibilities

• Champion Customer Experience
• Lead by example to deliver outstanding customer service daily.
• Resolve customer queries and complaints with care and efficiency.
• Collate and analyse feedback from customers and colleagues to enhance service delivery.
• Maintain Store Excellence
• Ensure flawless execution of Store Operating Procedures (SOPs).
• Facilitate regular audits address any areas of non-compliance.
• Maintain exceptional store standards of cleanliness, safety, and presentation.
• Communicate and Connect
• Facilitate clear and consistent communication within the team and with customers.
• Share success stories and key updates with internal and external platforms - including the local newsletter!
• Develop and Empower People
• Coordinate and deliver customer service training that drives confidence and performance aligned with SOPs.
• Collaborate with management to ensure development goals are achieved.
• Administration & Projects
• Manage administrative tasks accurately and timeously.
• Support and lead ad-hoc projects, including the development of project plans and timelines.
• Lead with Purpose
• Drive local social responsibility initiatives that make a difference in your community.
• Manage administrative tasks and projects efficiently and accurately.
• Take ownership of your own performance and development through proactive leadership and accountability.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
• Discover who we are

Requirements

• Strong organisational and coordination skills
• High attention to detail and accuracy.
• Excellent communication, collaboration, and people management abilities.
• A proactive, solutions-driven mindset with a passion for customer satisfaction.
• Adaptability in a fast-paced retail environment and confidence handling multiple priorities.
• Proficiency in MS Office (Excel, PowerPoint, Outlook).

Additional Information

It's fun to work in a company where people truly BELIEVE in what they're doing! Join Our Team as a Customer Service Manager! Are you passionate about delivering exceptional customer experiences and inspiring others to do the same? We're looking for a dynamic Customer Service Managers to lead the way in creating a store environment where service excellence, teamwork, and community impact thrives. Minimum requirements Matric (Grade 12) - required. Valid driver's license. 2-3 years' frontline, face-to-face customer service experience. Willingness to transfer between stores as required.

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