Customer Services Co-worker - Business Accounts team £13.45 per hour

About the role

Triodos Bank is an award-winning organisation and one of Europe's leading sustainable banks, whose mission is to make money work for positive social, environmental, and cultural change. We offer a wide range of banking services for people who want to use their money consciously - from current accounts through to investments and savings. We only finance companies, organisations and projects that benefit people and the environment. We are a certified B Corporation, meaning that we are part of a community of businesses driving the shift to a new kind of economy, which is better for workers, better for communities and better for the environment. We are delighted to be recruiting for a Customer Service Co-worker in our Business Account team to join us at our Bristol Head Office. This is a temporary assignment until November 2026 The overall purpose of this role is to provide exceptional customer focused service to both Triodos Banks' external and internal customers with a focus and commitment to meeting regulated timescales as well as team quality and performance levels. With the ultimate aim of building and deepening relationships with customers and potential customers. You will be working in a team environment to support the completion of the teams' daily workflows, ensuring all processes and quality standard are met. This role offers the benefits of a flexible hybrid working. This would require 2 days in our Bristol office per week, with a choice of working from home on the other days (following an initial 4-6 week induction period).

Responsibilities

• Provide consistently high-quality customer service and communicate effectively with customers and internal stakeholders.
• Adhere to team processes, regulatory requirements, and daily deadlines, ensuring all tasks are completed accurately and on time.
• Work to achieve set SLAs, KPIs, and RFT targets, prioritising your own workload according to daily workflow plans.
• Complete all necessary banking, administrative, and compliance tasks, including Anti Money Laundering (AML) checks and maintaining up-to-date records.
• Escalate issues and proactively suggest continuous improvements to enhance team processes and service delivery.
• Recognise, record, and respond to customer complaints in line with FCA guidelines to ensure good customer outcomes.
• Maintain the integrity of customer data and files, quality checking work as required, and upholding Triodos Bank's values in all interactions.

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