Sr. Director of Revenue Operations

About the role

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world's largest global brands do business? Join us! We are seeking a highly strategic and execution-focused Senior Director of Revenue Operations (RevOps) to lead the operating foundation behind our go-to-market engine. This leader will partner closely with Operations, Sales, Customer Success, Services, Marketing, Finance, and executive leadership to improve forecasting accuracy, strengthen pipeline visibility, optimize territory and quota design, and ensure our systems and analytics support scalable growth. This is a strategic and hands-on leadership role for someone who can turn complexity into clarity, build trust across functions, and create the operating cadence, data discipline, and process rigor needed to support a high growth business. This role will sit at the center of Enterprise AI GTM, Field CTO, and Alliances/Partners & Channels, ensuring alignment across pipeline generation, technical deal execution, and partner-driven revenue. You will own the infrastructure, processes, and insights that enable these teams to operate cohesively and efficiently. This is a high-impact, cross-functional role responsible for connecting strategy to execution-bringing rigor to pipeline, clarity to deal progression, and scalability to our GTM motion. Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Requirements

• 7-12+ years in Revenue Ops, Sales Ops, or GTM Ops
• Strong experience supporting complex enterprise sales cycles
• Deep understanding of multi-motion GTM (direct + partner + technical)
• Hands-on experience with CRM systems (e.g., Salesforce) and analytics tools
• Proven ability to influence senior leadership across functions
• Deep expertise in CRM (Salesforce, Hubspot, etc.), including reporting, process design, data governance, and integrations
• Proven track record in forecasting, pipeline analytics, territory and quota planning, and GTM performance management
• Strong analytical and financial modeling skills, with the ability to turn data into clear business recommendations
• Experience building scalable processes in high-growth, cross-functional environments
• Experience in AI, SaaS, or enterprise technology companies
• Familiarity with marketplace, co-sell, and SI partner motions
• Experience building RevOps functions in high-growth environments
• Exposure to POC-driven sales models

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