Contract Manager, 1:Few (Trilingual in English, Spanish & Portuguese)

Requirements

• Experience with customer service and contract management
• Negotiation or sales experience
• Prior account management and/or customer retention experience
• Inbound Marketing & Sales knowledge
• We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.
• If you need accommodations or assistance due to a disability, please reach out to us using this form .
• If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
• Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here .
• India Applicants: link to HubSpot India's equal opportunity policy here .
• About HubSpot
• HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
• We're building a company where people can do their best work . We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
• Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
• Explore more:
• HubSpot Careers
• Life at HubSpot on Instagram
• HubSpot may use AI to help scree

Benefits

Additional Information

Resume must be submitted in English. By applying you are confirming you speak Portuguese. As a Contract Manager, UpMarket for our 1:Few (High Touch) Customer base at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot. In this role, you'll get to: Negotiate value-driven renewals and contract changes while ensuring a superb customer experience. Utilize business development skills to execute product expansion opportunities in collaboration with Customer Success and Sales teams Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities. Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer. Establish cooperative working relationships with customers. Lead forecasting discussions and pipeline reviews with internal colleagues. Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks. Get a mini-MBA! You'll learn how a variety of businesses operate, what challenges they face on a daily basis, and how technology can dramatically improve their businesses and employees' lives We are looking for people who: Are passionate about creating a great customer experience Solve problems with curiosity and creativity Seek to understand multiple perspectives in a situation Have growth driven negotiation skills Show clear communication skills with the ability to effectively lead a phone conversation Possess prioritization and organizational skills with attention to detail Embrace a dynamic and motivating environment Invest in relationships with customers and colleagues Contribute to a positive team environment of equality and inclusion Speak business level of Portuguese.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at hubspotjobs? Share your experience