Application Support

About the role

Responsibilities Direct Responsibilities - Providing technical and functional support - Managing incidents within the scope and guaranteeing the eradication of problems - Implementing monitoring and supervising the application's technical and functional components - Monitoring the smooth implementation of processing according to the production plan - Monitoring the condition of the application's technical components - Ensure that the application meets its functional requirements and operates as intended - Checking the proper running of application backups and restoration - Orchestrating and managing the various releases within the scope - Creating and enriching the application document framework - Maintaining operating procedures - Create and Deploy updates for Obsolescence, patches - Create SOP's, perform knowledge transfer and cross training for proper backup in team. - Effective communication across multiple teams including development team (IT) and other stakeholders. Ability to translate business requirements and work with development teams throughout resolution, implementation and delivery. Contributing Responsibilities - Contributing to the processes belonging to the activity, observing requirements and carrying out the necessary remediation - Contributing to the construction of production dashboards and undertaking the actions defined for improving the service - Contribute to continuous improvement actions Technical & Behavioral Competencies Primary skillsets (mandatory): - Knowledge and proven experience with Operating Systems- Linux, windows - Proven experience with Scheduling tools like Autosys - Knowledge of any monitoring tools (e.g., Dynatrace, ELK, Grafana) - Familiarity with database technology is required: Oracle and SQL Server. Capability to execute basic scripts and queries - Expertise in scripting on one of these (e.g., Python, Bash, PowerShell) - Experience with File Transfer Protocols like CFT - Experience with any cloud platforms (preferably IBM Cloud) - Understanding of ITIL or similar ITSM frameworks & tools(e.g, ServiceNow, JIRA service management) - Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.) - Strong English communication and collaboration skills. Secondary skill sets (good to have): - Familiarity with Ansible, containerization technologies (e.g., Docker) and Devops tool like Gitlab, Kubernetes, Openshift - Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management - Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines. Skills Referential (Required knowledge, skills and abilities) Behavioral Skills: Communication Analytical Ability Team Player Transversal Skills: Ability to understand, explain and support change Ability to develop and adapt a process Analytical Ability Ability to inspire others & generate people's commitment Education Level: Bachelor's degree or equivalent Location: Mumbai

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Company Intel

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