Director, Experience & Content Design

Requirements

• Comprehensive Portfolio: A robust portfolio that showcases a diverse range of design projects, highlighting your design process, craftsmanship, and the successful outcomes of your work. The portfolio should demonstrate your ability to deliver innovative and impactful design solutions.
• Design Excellence Advocacy: A strong advocate for design excellence, demonstrating research insights to advise and drive strategic design decisions. Capable of creating both visionary, forward-thinking concepts and practical, immediately implementable solutions.
• Leadership and Mentorship: Demonstrated experience in leading and mentoring design teams, with a focus on fostering collaboration with cross-functional teams, including engineering and product management. Proven track record to inspire and guide teams towards achieving design excellence.
• Proven Leadership in Experience Design: Demonstrated history of leading the delivery of successful digital products and services at scale, with a focus on strategic impact and innovation.
• Advanced Cross-Functional Leadership: Extensive experience working in and leading sophisticated, cross-functional teams within enterprise environments or digital agencies, driving collaboration and alignment across diverse collaborators.
• Expertise in Human-Centered Design: Mastery in human-centered design principles, visual design theory, usability, and accessibility, with a track record of integrating these practices into large-scale projects to enhance user experiences.
• Comprehensive End-to-End Design Process Mastery: In-depth understanding and leadership of the entire digital product design process, including sophisticated user validation techniques, complex

Benefits

Additional Information

Are you ready to elevate digital experiences to new heights and lead a team of hard-working designers in crafting exceptional user experiences? Join our dynamic and innovative team as a Director of Experience & Content Design. We are seeking a visionary, collaborative, and enterprise minded Digital Experience leader to shape the future state user experience of our digital properties. This role will champion best in class UX practices, contribute to our design system, elevate our content strategy, and partner across the organization to deliver cohesive, user-centric digital experiences. At Manulife, we have high ambitions of being a digital-first organization. We are committed to ensuring our customers enjoy cohesive, personalized experiences that make their lives easier, better, and faster. As a Director of Experience & Content Design, you will play a pivotal role in shaping the future of our digital properties, creating seamless omni-channel experiences that resonate with users worldwide. Position Responsibilities: Experience Vision & Leadership: Lead the vision, strategy, and roadmap for the future-state experience of our digital properties across both public websites & secure channels , ensuring they are intuitive, consistent, and aligned to user needs. Product Design (UX/UI): Oversee end-to-end product design for digital experiences, including user research, journey mapping, interaction design, and high-fidelity UI, applying industry best practices Cross-Functional Alignment: Lead cross-functional workstreams and efforts that address sophisticated challenges, driving alignment and decision-making at senior levels. Design System Evolution: Support the evolution of our design system to ensure consistency, scalability, accessibility, and brand alignment across all digital experiences. Inclusive Design Advocacy: Champion the integration of inclusive design practices within the design system, fostering a culture of accessibility and diversity. Roadmap Integration: Be responsible for the use of design exploration, user testing, and research to advise and drive the product roadmap, experience improvements, and prioritization. Content Strategy: Support content strategy evolution for public web properties, defining how we bring content to life in thoughtful ways to drive positive outcomes. Team Mentorship and Development: Mentor and develop a cross-functional team of designers, product managers and content specialists fostering standard methodologies and a user-centered design culture. Required Qualifications: Extensive Experience: A minimum of 10+ years of dynamic experience in digital experience design and/or product management, with a consistent record of leading successful digital product initiatives at scale. Technical Proficiency: Knowledge of the Adobe Experience Manager (AEM) platform-or similar enterprise CMS-supporting authoring workflows, component design, and content governance.

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