Service Center Associate

Requirements

• Experience in retail sales is an asset
• Effective communication skills
• Demonstrate strong sales and organizational skills
• Ability to complete task in tight time frames
• Working knowledge of computers, especially in Microsoft Office an asset
• Ability to lift a minimum of 20lbs
• Ability to stand for 95 % of your workday
• Ability to comply with operating procedures, work instructions, organizational policies and guidelines
• Prior shipping/Receiving experience an asset
• What you get
• Anticipated compensation for this role is $19.00-$22.00/hour. Pay is based on market location, and may vary depending on job-related knowledge, skills, and experience.
• Opportunity for career advancement with a fortune 200 company
• Competitive compensation & benefits package
• Company Perks including: Goodlife Fitness discounts, Employee product purchase, and many more!
• This job posting is for an existing vacancy within our organization.
• We Don't Just Build The World, We Build Innovative Technology Too.

Benefits

Additional Information

Make A Difference For Those Who Make The World™ The What As a Service Center Associate, you will be part of a dedicated team based in Edmonton, AB and reporting directly to the Branch Manager. You will provides organization and execution for the day to day operations of the service branch. He/she provides the necessary sales and customer service skills to maintain and enhance our corporate image, and attain established targets. The Why It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER. At Stanley Black & Decker Canada we are proud to be awarded the following honours; Canada's Top Employers For Young People (2020, 2021 & 2022), Greater Toronto's Top Employers (2020, 2021 & 2022) and Canada's Best Diverse Employers (2020, 2021 & 2022). What you will get to do - Ensure courteous, knowledgeable and efficient service to all customers to maximize 100% customer satisfaction - Administer warranty, other company policy and procedures and make the day-by-day operational decisions - Coordinate and follow up with customer parts and tool orders - Co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards - Maintain cleanliness standard - General service branch opening and closing responsibilities including cash registers and computers - Implement branch promotions, and programs such as "Drop Box" in conjunction with Branch Manager - Assist with shipping and receiving within the Branch - Maintain and increase relationship with Field Representatives and Territory Managers in order to increase service business - Assist with occasional warehouse duties that may include receiving and dispatching courier packages and general administration

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