Manager Enterprise Security Command Center

Responsibilities

• Lead, manage, and develop ESCC staff, including Console Operators, Senior Console Operators, and Senior Security Specialists.
• Establish strategic priorities, performance expectations, staffing plans, training programs, and succession planning for the command center.
• Oversee day-to-day operations related to alarm response, incident response, access control, customer service, physical security monitoring, and emergency support.
• Ensure ESCC activities comply with applicable policies, procedures, legal requirements, regulatory obligations, and enterprise security standards.
• Provide leadership and coordination during special events, emergency events, and incident management activities using established incident command principles.
• Develop and maintain strong partnerships with internal departments, external agencies, partner utilities, vendors, and service providers.
• Manage operating and capital budgets, contracts, technology support, procurement needs, and performance reporting for ESCC programs and tools.
• Provide oversight and direction for security-related drone use, including aerial surveillance and related operational support.
• Evaluate emerging technologies, security trends, process improvements, and operational risks to strengthen command center capabilities.
• Basic / Required Qualifications
• Bachelors degree
• Minimum 5 years related work experience
• In lieu of Bachelors degree(s) AND 5 year(s) related work experience listed above, High School/GED AND 10 year(s) related work experience
• FAA Part 107, Remote Pilot Certification or must obtain within 6 months

Requirements

• Ten or more years of related experience with a major corporation, utility, law enforcement agency, military organization, intelligence organization, or private sector security organization.
• Five or more years of leadership experience.
• Minimum of five years of related work experience in security operations, physical security, emergency response, command center operations, law enforcement, military, intelligence, or a comparable corporate security environment.
• Demonstrated leadership experience with responsibility for supervising, developing, and managing teams.
• Strong knowledge of physical security operations, access control, incident response, security technologies, and operational procedures.
• Ability to make timely, sound decisions during routine operations and high-

Benefits

Additional Information

Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Wednesday, July 1, 2026 More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Position Overview Join a team that plays a critical role in protecting people, assets, and operations across the enterprise. As Manager, Enterprise Security Command Center, you will lead a high-performing 24/7 command center responsible for security monitoring, incident response, access control support, emergency coordination, and operational readiness. This is an opportunity to shape the future of the ESCC, strengthen enterprise resilience, develop talented security professionals, and partner across the organization to support safe, reliable operations. Why This Role Matters The Enterprise Security Command Center is a central point of coordination for security awareness, response, and enterprise support. In this role, you will help ensure the organization is prepared to respond effectively to routine events, emerging risks, and significant incidents. Your leadership will directly influence team performance, operational consistency, technology readiness, and the organization's ability to protect critical facilities and support business continuity. Ideal Candidate Profile The ideal candidate is a calm, credible, and forward-thinking security leader who thrives in a mission-focused environment. You bring sound judgment, operational discipline, and the ability to lead teams through both steady-state operations and high-pressure situations. You are energized by developing people, improving processes, using technology to solve problems, and building trusted relationships with business partners, external agencies, vendors, and peer utilities.

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