Client Service Manager
External
Iqeq · 1101 Ba Amsterdam, Nl, CanadaFull-timeOn-site1mo ago
ComplianceLeadershipStakeholder Management
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Responsibilities
- You will manage and develop strong relationships with a portfolio of clients, acting as the primary point of contact and escalation lead
- You will oversee high-quality service delivery across client operations, ensuring services are delivered accurately, efficiently, and in line with agreed KPIs and regulatory requirements
- You will identify upsell and cross-sell opportunities, contribute to business development initiatives, and support revenue growth across the client portfolio
- You will collaborate closely with internal teams across Legal, Accounting, Compliance, and Operations to ensure seamless client servicing and operational excellence
- You will support governance and compliance activities, including board meeting participation, oversight of compliance reviews, and escalation of key risks or operational issues where required
Benefits
Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profileWellbeing: additional social benefitsFlexible working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements.You have experience within financial services, including managing client portfolios and stakeholder relationshipsYou have strong knowledge of investment structures and regulatory frameworks, ideally within the Dutch financial services landscapeYou have excellent leadership, communication, and stakeholder management skills with a client-focused and commercial mindsetYou are highly organised, proactive, and solutions-driven, with the ability to manage multiple priorities effectivelyYou hold a Bachelor's or Master's degree in Law, Finance, Economics, or a related field, with fluency in English (Dutch considered an advantage)Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on our natural environment.We're committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success lead to our sustainability and success. We're emotionally invested in our clients right from the beginningFlexible scheduleEquity / stock options
Additional Information
You will manage a diverse portfolio of clients, acting as the primary relationship lead and trusted advisor across client servicing, operations, and business development activities. You will play a key role in ensuring exceptional service delivery, driving portfolio growth, and maintaining strong governance and regulatory standards within a collaborative and fast-paced environment.
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