Manager, Welcome Center Lobby Reception

Requirements

• Bachelor's degree in business administration , Social Work, Operations Management, or related field; or equivalent hands-on experience) ; or 5 + years of experience managing operations, facilities, or lobby reception .
• Strong leadership and communication skills with the ability to manage cross-functional teams.
• xceptional interpersonal and communication skills; adept at building trust across diverse communities.
• Experience implementing operations plans, workflow improvement , and visitor management systems.
• Demonstrated ability to manage safety protocols and emergency procedures.
• Knowledge of trauma-informed and inclusive service approaches.
• Flexible, compassionate, and grounded leader able to operate effectively in dynamic, community-centered environments.
• Proficient in the use of a computer, specifically MS Office suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with Kaizen or Lean process improvement methodologies a plus.

Additional Information

About Glide GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society's most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE's mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization. Position Summary The Manager for the Welcome Center Lobby Reception is a frontline, hands-on manager responsible for ensuring that every visitor, client, and staff member is welcomed into a safe, orderly, and radically inclusive environment. This operational leader is responsible for enforcing and continuously improving lobby operations, visitor experience, and mail/delivery coordination, ensuring seamless daily operations and a mission-aligned service environment. Work Environment GLIDE's buildings are located in the Tenderloin neighborhood. GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

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