Senior Processing Specialist

About the role

The primary responsibility of this role is to provide timely and accurate responses to written and verbal consumer disputes, inquiries, and complaints related to active collection accounts. All dispute responses are governed by the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA). This position is responsible for conducting research, performing investigations, and supporting multiple departments across TRS Recovery Services and TeleCheck to ensure compliant and accurate case resolution

Responsibilities

• Research and evaluate work cases related to disputes, fraud, chargebacks, and consumer complaints
• Review documentation received through multiple intake channels and triage cases to the appropriate teams
• Conduct investigations and develop resolutions in accordance with established guidelines and regulations
• Prepare written correspondence to consumers communicating dispute or inquiry outcomes
• Communicate and collaborate with internal teams and relationship managers on case‑related matters
• Read, interpret, and comprehend consumer documentation and supporting materials
• Organize and manage a caseload to ensure work is completed accurately, in the correct order, and within required timeframes
• Make decisions within established policies regarding various work cases and transaction types
• Handle confidential and sensitive information appropriately
• .
• What You Will Need to Have
• High school diploma or GED
• Knowledge of banking, collections, dispute resolution, or association rules and regulations
• Strong case management and production skills
• Excellent written communication skills with the ability to comprehend and apply regulatory requirements
• Basic typing and arithmetic skills
• Strong analytical, research, and problem‑solving abilities
• What Would Be Great to Have
• Prior experience handling FDCPA and FCRA‑regulated disputes
• Experience working in collections, recovery services, or financial services
• Familiarity with case management or workflow systems
• Ability to manage high‑volume workloads while maintaining accuracy and compliance
• Sponsorship:
• Benefits at Fiserv:
• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave
• This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont or Washington.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
• Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Equal Opportunity:
• If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your appli

Benefits

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior Processing Specialist

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