Customer Service Specialist (Beauty & Aesthetics Industry)

Responsibilities

• -Manage incoming calls, messages, and inquiries via all social media platforms, emails, and other communication channels.
• -Provide accurate, valid, and comprehensive information about our treatments and products to patients and potential clients.
• -Assist customers in scheduling appointments, making changes to appointments, and providing reminders.
• -Collaborate with the operation team to ensure customer queries are addressed.
• -Maintain patient confidentiality and adhere to data protection regulations.
• -Keep records of customer interactions, process customer accounts, and file documents.
• -Calling of leads to book appointment and ensure appointment is turned up.
• Job Specification:
• -10AM -7PM
• -Experience in Beauty, Wellness or Aesthetic industry is a MUST
• -Proven customer support experience or experience in beauty services industry.
• -Strong messaging and phone handling skills and active listening.
• -Familiarity with CRM systems and practices.
• -Excellent communication and presentation skills.

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Company Intel

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