Associate Customer Service Representative

Responsibilities

• "A. Oversee and manage order sources, including site-specific mailboxes and customer portals, to obtain purchase orders.
• B. Receive, review, and complete selected purchase orders (PO) and PO modifications in various ERP systems, adhering to defined processes and utilizing provided tools.
• C. Fulfill order requirements by verifying the price and quantity of each item, and process or load orders from customers in ERP systems such as MFGPRO/Siebel C360 / SAP with meticulous attention to detail.
• D. Identify and highlight discrepancies in price, shipping locations, legal entities, etc., to customer/site stakeholders and request amended POs.
• E. Analyze, qualify, and complete change order requests.
• F. Expedite orders to prevent customer line-downs or machine downtime, processing emergency and expedited orders and shipments promptly.
• G. Provide product information or leverage internal resources to fulfill requests.
• H. Update sales orders (SOs) to reflect the dates of corresponding purchase orders for indent sales orders.
• I. Demonstrate high accuracy, reliability, and timeliness in activities delegated by the sites.
• J. Maintain accurate and organized order files and order acknowledgments.
• K. Proactively communicate with external customers regarding order verification, order status, pricing, and shipment status in a timely manner.
• L. Coordinate with operations to verify lead times, schedule customer orders according to delivery needs, and communicate special handling requests promptly.
• M. Archive purchase order sales order acknowledgments in a central repository to meet compliance requirements.
• N. Process orders and quotes in accordance with service-level agreements with site stakeholders.
• O. Compliance and Risk Management: Ensure compliance with all relevant regulations and standards. Identify and mitigate risks associated with order management processes"

Requirements

• Graduate/Postgraduate
• Minimum 3 years experience in Customer Service, Call center atmosphere and or Materials related field.
• "- Data entry skills, including proofreading
• MS Office (Outlook, Word, Excel, etc.)
• Good Communication skills (Verbal/Written)
• Keyboarding skills required - typing and 10-key. Minimum speed 35 WPM
• Flexibility and ability to multi-task required.
• Mathematical skills
• Reasoning ability
• Problem Solving Skills
• Out-of-the-box thinking
• Ability to quickly adapt to change and successfully manage urgent/high and multiple priorities.
• Understanding of Eaton Business Excellence Award (EBEA) requirements"

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