Customer Success Specialist

About the role

Join the innovative and rapidly expanding team at Unity Grow, a groundbreaking large-scale mobile platform. We are seeking an exceptional, passionate, and technical Client Success Specialist to join our APAC Customer Growth Team to support Sales New Money onboarding. The primary objective of this role is to reclaim Sales capacity by eliminating "shadow support"-shifting the technical, operational, and administrative burdens of a client's first 90 days away from Sales teams. You will act as the primary technical, operational, and chief liaison point of contact for new partners. By managing the critical "Technical Sprint" and formalizing the onboarding workflow, you will ensure successful account activation, drive early revenue generation, and eliminate unstructured, off-the-record assistance. This presents an exciting opportunity for individuals who are eager to make a substantial impact on a technically challenging product with a vast audience. We highly value team players with technical excellence, operational agility, a sense of ownership, and a "Technical Success" mindset.

Responsibilities

• Technical Integration & Sprint Execution: Execute the "Technical Sprint" with precision, ensuring SDK integration, MMP attribution, and API handshakes are completed with 100% accuracy for new clients.
• Account Incubation & Activation: Drive newly onboarded accounts toward early "Success Thresholds" within their first 90 days to guarantee early monetization and activation.
• Cross-Pillar Operational Support: Undergo cross-training and flexibly support three core product pillars based on business demands:
• Offerwall: Provide consultancies on virtual currency configuration logic, entry point optimizations, exchange rates, A/B testing, and campaign allow-listing.
• Unity Ads: Deliver operational onboarding support, basic technical troubleshooting, and performance benchmarking.
• Operational Readiness: Manage the financial and compliance layer, including payout configurations, App ID unlinking, and creative compliance reviews.
• Product Feedback Loop: Transition client assistance from "invisible, off-the-record" fixes into trackable data. Proactively document, synthesize, and report UI/UX friction points or integration hurdles to Unity Product and Engineering teams to drive long-term self-serve automation.
• Velocity & SLA Management: Maintain a strict response time (

Requirements

• Professional Experience: 2+ years of experience in account management, client success, or technical support within the mobile advertising / ad-tech industry.
• Ad-Tech & Technical Proficiency: Deep, practical knowledge of the mobile advertising ecosystem, including hands-on experience with SDKs, API integrations, and major mobile measurement partners (MMPs) such as AppsFlyer, Adjust, Kochava, or Singular.
• Domain Expertise: Solid understanding of the Offerwall ecosystem with direct experience in Offerwall launch, onboarding, or operations.
• Operational Agility: Proven ability to quickly master and navigate complex internal back-end tools, data dashboards (e.g., Looker), and AI-enabled support tools or knowledge bases.
• Data & Solution-Oriented Mindset: Strong data analysis skills (Excel, pivot tables) paired with a "Technical Success" mindset-the ability not just to close a support ticket, but to identify optimization opportunities that drive early revenue and monetization for clients.
• Communication & Stakeholder Management: Exceptional communication skills with the ability to coordinate effectively with high-pressure Sales teams and external enterprise technical counterparts. Proven ability to set boundaries to successfully eliminate shadow tasks.
• Language Proficiency: Ability to speak and write fluently in English and Mandarin (Mandarin and English are the core working languages).
• Additional information
• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

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