Technical Customer Engineer II
External
Nordson · United KingdomPrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Requirements
- At minimum an Associate's Degree in a mechatronics discipline or equivalent and ideally longstanding (>5-10 years) of practical experience as a Field Service Engineer / Field Service Technician
- Advanced skills and knowledge about mechanical, electrical and hydraulic systems
- Ability to read & understand technical drawings, hydraulic/pneumatic and wiring diagrams
- Preferably knowledge about PLC systems and interfaces
- Knowledge and skills to include the use of typical instrumentation, tools and equipment
- Experiences in installation, service, maintenance and similar areas
- Computer skillset to create administrative and technical reports
- Good knowledge of MS Office and SAP
- Fluent English language skills
- Customer- and service orientation
- Independent way of working and solution-oriented thinking
- Good communication and presentation skills
- Very good organizational skills
- Willingness to take responsibility
- Resilience and flexibility
- Very good ability to work in a team
- Willingness to travel and valid car driver`s license
- Travel
- Willingness to travel.
Benefits
Additional Information
Nordson Product Assembly , a global leader in leader in precision dispensing, fluid management, and related technologies, is seeking a highly motivated and talented Technical Customer Engineer to join our team in United Kingdom, in the greater area around Manchester . We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. Summary of the role Provide expertise during the sales process about the company's products and services to internal employees (e.g. sales, technicians, engineers, etc.) and customers. Provide support remotely or at customer sites. As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. Role and Responsibilities Performing the installation and commissioning of Nordson systems Performing preventive maintenance and repair on demand on Nordson equipment Instruction of the customer into the use of Nordson equipment Troubleshooting on PA-specific technology including fault analysis in customers processes Carrying out customer tests in collaboration with sales and application technology in PA lab and at customer site Participation at stagings (Verification of customer specifications, application and system tests, determination of process parameters) Preparing and promptly submitting administrative and technical reports Advising of new markets, changes in existing markets, competitor activities (prices and product changes), and needs for new or redesigned Nordson hardware Interfacing with Aftermarket and Sales team and PA EMEA Customer Project Engineers supporting/consulting to maximize the opportunity for sales of Nordson PA systems, spare parts and maintenance contracts Conducting customer trainings for systems and applications in English and local language Collaboration and consultation on exhibitions, open-houses and similar events
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at Nordson? Share your experience