Head of Risk Management - USAA Investment Services Company (ISCO)

About the role

This Head of Risk Management will report directly to the Chief Risk Officer of USAA Life and will provide strategic leadership and independent oversight for risk management programs cross USAA Investment Services Company (ISCO) , a registered broker-dealer and investment adviser with the SEC and a member of FINRA. The executive in this position will ensure that business products, services, and processes are executed in accordance with regulatory requirements and internal policies, fostering a strong culture of compliance and risk awareness. By establishing and maintaining comprehensive governance frameworks, including policies, procedures, and controls, the executive in this position proactively identifies, assesses, measures, reports, and mitigates operational and compliance risks across ISCO. He or she will also provide second-line independent oversight, effective challenge, and guidance regarding business products, services, and processes in accordance with regulatory requirements and established risk appetite. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Plano, TX; San Antonio, TX; Charlotte, NC. Relocation assistance is available for this position.

Responsibilities

• Provides independent oversight of the organization's operational risk and compliance programs, ensuring alignment with enterprise objectives, risk appetite, and regulatory expectations.
• Accountable for developing, implementing, and maintaining risk and compliance frameworks, policies, procedures, and methodologies that enable the identification, assessment, monitoring, and mitigation of operational and compliance risks.
• Responsible for creating the risk and compliance short-term and long-term strategies for a segment of the company or a staff agency that influences business objectives and deliverables aligned to the Risk Governance framework.
• Leads the assessment and oversight of risk across business lines, including the facilitation of Risk and Control Self-Assessment (RCSA), gap analysis, issue management, and business stress testing activities.
• Establishes and reinforces the organization's Operational Risk Tolerance and Operational Risk Appetite Statements, ensuring effective communication and adherence across all business units.
• Serves as a trusted advisor to business and functional leaders, providing risk and compliance consultation for major initiatives, business planning, product development, and emerging issues.
• Oversees the identification, monitoring, and escalation of material operational and compliance risks, including breaches, trends, and mitigation efforts, ensuring appropriate governance and reporting structures are maintained.
• Directs and challenges frontline business units on the design and execution of risk mitigation strategies to ensure adherence to internal standards and regulatory requirements.
• Oversees and leads the analysis of new and existing laws and regulations, assessing their operational and business impact, and recommending appropriate actions to ensure compliance.
• Oversees the management of regulatory interactions, including examinations, information requests, and resolution of findings from federal and state regulatory agencies.
• Collaborates with key stakeholders to maintain a strong governance structure and ensure consistent interpretation and implementation of risk and compliance expectations.
• Builds and lead a high-performing risk and compliance team, overseeing recruitment, development, performance management, and succession planning to ensure effective coverage and continuity.
• What You Have:
• Bachelors Degree OR 4 additional years of related experience beyond the minimum required (see bullet below) may be substituted in lieu of a degree.
• 10 years of progressive experience in operational risk management and compliance within large, regulated financial institutions to include demonstrated experience developing and implementing enterprise-wide operational risk and compliance programs that meet or exceed regulatory standards.
• 6 years of people leadership experience in building, managing and/or developing high-performing teams.
• Extensive experience in designing and executing compliance programs, including development and implementation

Benefits

Additional Information

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

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