Customer Service Assistant (m/f/d)

Responsibilities

• Process and follow up customer orders in line with contract review
• Support the creation and maintenance of strong, trusting relationships with customers
• Act as a coordination point between customers, suppliers, carriers, sales teams and internal departments
• Prepare pro forma invoices, invoices and credit notes (in case of disputes)
• Answer incoming calls, provide basic information or redirect inquiries
• Maintain accurate administrative records and documentation
• Assist in improving processes and updating department procedures
• Your profile
• Degree in International Business, Sales Administration or similar preferred
• First experience in customer service, administration or a commercial support role
• Fluent in German and English (additional languages are a plus)
• Knowledge of SAP is an advantage
• Strong interpersonal and communication skills
• Organized, detail‑oriented and rigorous
• Team player with a proactive attitude
• Good analytical skills
• Interest in administrative and coordination tasks
• What CIPEM / ICAPE Group offers
• Permanent part‑time contract (25h/week)
• Competitive salary based on experience - show us what you can do
• Fully remote position in Germany
• International and collaborative work environment
• Opportunities for growth within a fast‑growing global group
• Position open to applicants with disabilities
• Why join us?
• CIPEM, a subsidiary of ICAPE Group, specializes in custom‑made technical parts across more than 10 product families for a wide range of industries.
• ICAPE Group is the European leader in Printed Circuit Boards and custom‑made electro‑mechanical parts, with:
• 34 subsidiaries worldwide
• +3,650 customers in over 60 countries
• +650 employees globally
• We combine technical expertise, service excellence and international reach.
• Interested? Apply now and share your salary expectations.
• Find more English Speaking Jobs in Germany on Arbeitnow

Additional Information

Customer Service Assistant (m/f/d) Remote position | Germany | Part‑time (25h/week, 5 days/week) To support our growth in Germany, CIPEM (ICAPE Group subsidiary) is looking for a Customer Service Assistant (m/f/d) with a first experience in customer service, sales administration or international business. This is a part‑time remote role, working 25 hours per week over 5 days. Your role You will support the daily management of customer orders and ensure smooth coordination between customers, suppliers and internal teams. You will play a key role in delivering high‑quality service and maintaining strong customer relationships. Our solutions include: Custom‑made technical parts (plastic, metal, batteries, power supplies, cables, keyboards, transformers, etc.) Electro‑mechanical components for multiple industrial sectors

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