Patient Services Coordinator

Requirements

• Customer Service, phone and clerical experience
• PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:
• The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
• OUR CULTURAL BELIEFS:
• Patient Minded I act with the patient's best interest in mind.
• Client Delight I own every client experience and its impact on results.
• Take Action I am empowered and empower others to act now.
• Grow Talent I own my development and invest in the development of others.
• Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
• Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
• Embrace Diversity I create an environment of awareness and respect.
• Always Innovate I am bold and creative in everything I do.
• EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outsi

Benefits

Additional Information

THE POSITION The Patient Services Coordinator is the first line of contact for all patient programs. They provide an exceptional patient experience through telephonic service, triaging documentation provided to appropriate parties and initiating patient setup. The CSR acts as secondary support for the care teams. ESSENTIAL DUTIES AND RESPONSIBILITIES Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: Manage all faxes which includes uploading to patient database and assigning to the correct Care Team member Place outgoing and receive inbound telephone calls as necessary and route appropriately; if able resolve patient issue without further escalation Maintain the confidentiality and integrity of protected health information; follows HIPPA security policies and procedures. All other duties as assigned EXPECTATIONS OF THE JOB First point of contact to triage inbound phone calls Complete data entry tasks; enter and set up new patients in database Compile new patient packets and mail out in a timely manner Complete clerical duties including but not limited to photocopying, faxing, mailing and filing Special project support as necessary Assign follow ups to the appropriate team members Acts as a backup to the receptionist The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position. An individual in this position must be able to successfully perform the expectations listed above. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. High School Diploma or GED and 1 year experience Administrative experience including experience using computer based applications (e.g. Microsoft Word, Excel and PowerPoint) Strong communication, problem solving, and customer service skills Ability to adapt and successfully handle unexpected situations Ability to obtain registration Missouri Pharmacy Technician registration

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